International Organization for
Migration (IOM)
Vacancy Notice: IOMKE/SVN/033/2015
Position title: Guest House Accommodation Assistant
Duty station: Dadaab, Kenya
Duration: 6
months with possibility of extension
Seniority band: Band IV
Job family: Operations
Organizational unit: Operations
Position number: N/A
Subject to rotation: No
Reporting directly to: Head of IOM Sub-Office, Dadaab
Reporting directly to: Head of IOM Sub-Office, Dadaab
Managerial responsibility: Manage the guest house and restaurant
Directly reporting: staff Cook, waiters, cleaners
Organizational Context and Scope: Under the supervision and the direction of the Head
of IOM Sub Office Dadaab, incumbent will be responsible for assisting in the
administration and operations of accommodation facilities in Dadaab comprising
of forty rooms, and a sixty seating capacity restaurant.
Responsibilities and Accountabilities
- Assist in the implementation of plans, budget,
costing, acquisition/purchase of materials, promotional campaign,
brochures.
- Provide inputs for drafting of administrative
guidelines on guest and restaurant operations.
- Assist in the recruitment and training of
Guest Services staff.
- Provide support with the assessment of Guest
Services staff to identify and address gaps in quality of services.
- Organize that IOM Guest House Services are in
line with and exceed the standards of other agencies (accommodation/ food
and beverage).
- Process invoices for agencies and individuals
using IOM guest house and offices on monthly basis.
- Process bookings for IOM staff and visitors
using guest house and offices.
- Perform any other duties that may be assigned.
Competencies
The incumbent is expected to
demonstrate the following technical and behavioural competencies
Behavioural
Accountability
- Accepts and gives constructive criticism
- Follows all relevant procedures, processes,
and policies
- Meets deadline, cost, and quality requirements
for outputs
- Monitors own work to correct errors
- Takes responsibility for meeting commitments
and for any shortcomings
Client Orientation
- Identifies the immediate and peripheral
clients of own work
- Establishes and maintains effective working
relationships with clients
- Identifies and monitors changes in the needs
of clients, including donors, governments, and project beneficiaries
Continuous Learning
- Contributes to colleagues' learning
- Demonstrates interest in improving relevant
skills
- Demonstrates interest in acquiring skills
relevant to other functional areas
- Keeps abreast of developments in own
professional area
Communication
- Actively shares relevant information
- Clearly communicates, and listens to feedback
on, changing priorities and procedures
- Writes clearly and effectively, adapting
wording and style to the intended audience
- Listens effectively and communicates clearly,
adapting delivery to the audience
Creativity and Initiative
- Proactively develops new ways to resolve
problems
Leadership and Negotiation
- Convinces others to share resources
- Presents goals as shared interests
Performance Management
- Provides constructive feedback to colleagues
- Provides fair, accurate, timely, and
constructive staff evaluations
- Uses staff evaluations appropriately in
recruitment and other relevant HR procedures
Planning and Organizing
- Sets clear and achievable goals consistent
with agreed priorities for self and others
- Identifies priority activities and assignments
for self and others
- Organizes and documents work to allow for
planned and unplanned handovers
- Identifies risks and makes contingency plans
Professionalism
- Masters subject matter related to
responsibilities
- Identifies issues, opportunities, and risks
central to responsibilities
- Incorporates gender-related needs,
perspectives, and concerns, and promotes equal gender participation
- Persistent, calm, and polite in the face of
challenges and stress
- Treats all colleagues with respect and dignity
- Works effectively with people from different
cultures by adapting to relevant cultural contexts
- Knowledgeable about and promotes IOM core
mandate and migration solutions
Teamwork
- Actively contributes to an effective,
collegial, and agreeable team environment
- Contributes to, and follows team objectives
- Gives credit where credit is due
- Seeks input and feedback from others
- Delegates tasks and responsibilities as
appropriate
- Actively supports and implements final group
decisions
- Takes joint responsibility for team's work
Technological Awareness
- Learns about developments in available
technology
- Proactively identifies and advocates for
cost-efficient technology solutions
- Understands applicability and limitation of
technology and seeks to apply it to appropriate work
Resource Mobilization
- Establishes realistic resource requirements to
meet IOM needs
Technical
- Delivers on set objectives in hardship
situations
- Effectively coordinates actions with other
implementing partners
Education and Experience
- A completed Secondary Diploma from an
accredited educational institution. A minimum of 4 years professional work
experience as a senior staff in hospitality industry (Operations
Supervision) with strands in kitchen management, room and accommodation
management, banquet and food service management.
- At least 4 year working experience in
purchasing and stores management; design of a commercial kitchen;
development of maintenance schedule; planning, developing, implementing
and evaluating a menu.
- Demonstrated skills in commercial
accommodation management, and hospitality facility utilization and
managing a food and beverage operations.
- Excellent report writing skills.
- Follows all relevant procedures, processes,
and policies.
- Meets deadline, cost, and quality requirements
for outputs.
- Masters subject matter related to
responsibilities.
Languages
Required
- Excellent command of spoken and written
- English and Kiswahili
Advantageous
- Somali
Mode of Application:
Submit cover letter and CV including
daytime telephone and e-mail address to:-
International Organization for
Migration (IOM),
Human Resources Department,
P.O.Box 55040 – 00200,
Nairobi, Kenya
or send via e-mail to
hrnairobi@iom.int
Closing Date: 4th August 2015
Only shortlisted applicants will be contacted
