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Accommodation Assistant Job in Kenya

International Organization for Migration (IOM)
Vacancy Notice: IOMKE/SVN/033/2015
Position title: Guest House Accommodation Assistant
Position grade: G4

Duty station: Dadaab, Kenya
Duration: 6 months with possibility of extension
Seniority band: Band IV
Job family: Operations
Organizational unit: Operations

Position number: N/A
Subject to rotation: No

Reporting directly to:
 Head of IOM Sub-Office, Dadaab
Managerial responsibility: Manage the guest house and restaurant
Directly reporting: staff Cook, waiters, cleaners
Organizational Context and Scope: Under the supervision and the direction of the Head of IOM Sub Office Dadaab, incumbent will be responsible for assisting in the administration and operations of accommodation facilities in Dadaab comprising of forty rooms, and a sixty seating capacity restaurant.
Responsibilities and Accountabilities
  • Assist in the implementation of plans, budget, costing, acquisition/purchase of materials, promotional campaign, brochures.
  • Provide inputs for drafting of administrative guidelines on guest and restaurant operations.
  • Assist in the recruitment and training of Guest Services staff.
  • Provide support with the assessment of Guest Services staff to identify and address gaps in quality of services.
  • Organize that IOM Guest House Services are in line with and exceed the standards of other agencies (accommodation/ food and beverage).
  • Process invoices for agencies and individuals using IOM guest house and offices on monthly basis.
  • Process bookings for IOM staff and visitors using guest house and offices.
  • Perform any other duties that may be assigned.
The incumbent is expected to demonstrate the following technical and behavioural competencies
  • Accepts and gives constructive criticism
  • Follows all relevant procedures, processes, and policies
  • Meets deadline, cost, and quality requirements for outputs
  • Monitors own work to correct errors
  • Takes responsibility for meeting commitments and for any shortcomings
Client Orientation
  • Identifies the immediate and peripheral clients of own work
  • Establishes and maintains effective working relationships with clients
  • Identifies and monitors changes in the needs of clients, including donors, governments, and project beneficiaries
Continuous Learning
  • Contributes to colleagues' learning
  • Demonstrates interest in improving relevant skills
  • Demonstrates interest in acquiring skills relevant to other functional areas
  • Keeps abreast of developments in own professional area
  • Actively shares relevant information
  • Clearly communicates, and listens to feedback on, changing priorities and procedures
  • Writes clearly and effectively, adapting wording and style to the intended audience
  • Listens effectively and communicates clearly, adapting delivery to the audience
Creativity and Initiative
  • Proactively develops new ways to resolve problems
Leadership and Negotiation
  • Convinces others to share resources
  • Presents goals as shared interests
Performance Management
  • Provides constructive feedback to colleagues
  • Provides fair, accurate, timely, and constructive staff evaluations
  • Uses staff evaluations appropriately in recruitment and other relevant HR procedures
Planning and Organizing
  • Sets clear and achievable goals consistent with agreed priorities for self and others
  • Identifies priority activities and assignments for self and others
  • Organizes and documents work to allow for planned and unplanned handovers
  • Identifies risks and makes contingency plans
  • Masters subject matter related to responsibilities
  • Identifies issues, opportunities, and risks central to responsibilities
  • Incorporates gender-related needs, perspectives, and concerns, and promotes equal gender participation
  • Persistent, calm, and polite in the face of challenges and stress
  • Treats all colleagues with respect and dignity
  • Works effectively with people from different cultures by adapting to relevant cultural contexts
  • Knowledgeable about and promotes IOM core mandate and migration solutions
  • Actively contributes to an effective, collegial, and agreeable team environment
  • Contributes to, and follows team objectives
  • Gives credit where credit is due
  • Seeks input and feedback from others
  • Delegates tasks and responsibilities as appropriate
  • Actively supports and implements final group decisions
  • Takes joint responsibility for team's work
Technological Awareness
  • Learns about developments in available technology
  • Proactively identifies and advocates for cost-efficient technology solutions
  • Understands applicability and limitation of technology and seeks to apply it to appropriate work
Resource Mobilization
  • Establishes realistic resource requirements to meet IOM needs
  • Delivers on set objectives in hardship situations
  • Effectively coordinates actions with other implementing partners
Education and Experience
  • A completed Secondary Diploma from an accredited educational institution. A minimum of 4 years professional work experience as a senior staff in hospitality industry (Operations Supervision) with strands in kitchen management, room and accommodation management, banquet and food service management.
  • At least 4 year working experience in purchasing and stores management; design of a commercial kitchen; development of maintenance schedule; planning, developing, implementing and evaluating a menu.
  • Demonstrated skills in commercial accommodation management, and hospitality facility utilization and managing a food and beverage operations.
  • Excellent report writing skills.
  • Follows all relevant procedures, processes, and policies.
  • Meets deadline, cost, and quality requirements for outputs.
  • Masters subject matter related to responsibilities.

  • Excellent command of spoken and written
  • English and Kiswahili
  • Somali
Mode of Application:
Submit cover letter and CV including daytime telephone and e-mail address to:-
International Organization for Migration (IOM), 
Human Resources Department, 
P.O.Box 55040 – 00200, 
Nairobi, Kenya 

or send via e-mail to

Closing Date:
 4th August 2015

Only shortlisted applicants will be contacted

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