Position: Business Consultant
Reporting to: Business Consulting Manager
Range: R2L
Department: Business
Market
Role Purpose: He/she will oversee the conceptualization,
planning, development and implementation of technical solutions within the
Business Solutions Consulting & Commercial section and support the sales
teams within Business Market department to deliver tailor made solutions to
TKL’s customers.Key Duties and Responsibilities
- Oversee the design of customer solutions to
address expressed business needs and goals while leveraging TKL’s products
and services.
- Manage and drive innovations by offering
tailor made solutions to drive high value sales.
- Work as a knowledge leader in business,
industry or competitive intelligence. Transitions all information gathered
during the sales cycle to the business to business team.
- Scout for business consulting opportunities
without any limitations including high end service integration that will
generate revenue growth (lead generation).
- Ensure full support on large and medium
account managers on day to day technical enquiries.
- Deliver professional presentations and
demonstrations to customer, technical and management personnel and
communicate with sales and product managers regarding customer needs.
- Investigate new technologies and third party
components and innovate new products and services.
- Identify internal and external partners needed
to build end-to-end solutions.
- Identify internal and external costs and
initialize the model adapted to the project business case.
- Ensure delivery of professional presentations
and demonstrations.
- Participate in events as subject matter
experts as and when required.
- Draft ICT roadmap & master plan as a paid
service.
Academic / Professional
Qualifications
- A Bachelor degree of Science (or equivalent)
from a recognized university with at least second class upper in
telecommunications/Computer/Science/Electrical / Electronic engineering or
IT degree
Key Competencies:
- Technology and Industry Expertise in varied
fields
- Product engineering and re-engineering skills
- Excellent proposal writing and presentation
skills
- High End Selling Skills
- Highly creative and innovative
- Integrity & Confidential
- Industrious & excellent problem solving
skills
- Professional Maturity; Self-driven
Position: Strategic Partnership Manager
Reporting to: Head
of Business Consulting, Commercial & Partnership
Range: R2U
Department: Business
Market
Role Purpose: She/he will oversee the conceptualization, planning, development and implementation of strategic partnerships in a bid to offer and increase value added solution to TKL existing commercial offers.
Key Duties and Responsibilities
Role Purpose: She/he will oversee the conceptualization, planning, development and implementation of strategic partnerships in a bid to offer and increase value added solution to TKL existing commercial offers.
Key Duties and Responsibilities
- Lead implementation of various initiative
cross-functionally, identify roadblocks and provide recommendation for
partners
- Manage TKL strategic partners, maintain
relationships at the executive levels and across the organization
- Develop strategic partnership plan with an eye
towards identifying creative initiatives
- Ensure partners are fulfilling their
contractual obligation and TKL is providing the required support.
- Develop a joint business plan for the Partner
that defines each go-to-market initiative with key sponsors from the
Partner and relevant individuals from TKL. Quarterly review of the plan
with milestone metrics and progress tracking mechanism
- Oversee effective quarterly closing cycles
with TKL partners
- Develop effective governance to management at
Partner and TKL on major deals
- Develop and own relationships with senior
Partner sponsors, drive alignment with TKL
- Be key source of insight into Partner
landscape / news
- Collaborate with Marketing on joint
go-to-market plan
- Lead the development of joint solution
offerings
- Work with Commercial team to grow run-rate business
Responsibilities / Managerial
activities
- Coordinate the work plans of the commercial
teams assigned to various segments within the sector
- Provide leadership to the commercial team by
mentoring, motivating, encouraging, and delivering results; Responsible
for building and growing the team; Plan and direct staffing, training, and
performance evaluations
- To realize the job descriptions for all new
jobs that will appear in his/her team
- To update the job descriptions for all the
jobs in his/ her team if there are any changes in the activity of the team
- Prepare budgets and approve budget
expenditures; Controls expenses to meet budget guidelines
Academic / Professional
Qualifications:
- Bachelor’s Commerce (or equivalent) from a
recognised university
- Master’s degree will be an added advantage
- Membership in related professional regulatory
body
- Certifications accreditation in relevant areas
- 4 to 6 years’ experience in partnership
management with a professional service organization
Key Competencies:
- Ability to Lead complex initiatives with a
strong commercial acumen
- Excellent stakeholder management skills
- Excellent proposal writing and implementation
skills
- Excellent stakeholder management skills
- Excellent proposal writing and implementation
skills
- Excellent analytical skills
- High level of entrepreneurial &
strategic thinking
- Integrity & Conflict of Interest
Management
- Professional Maturity
This position is opened to Kenyan
citizens only.
Position: Business Developer
Reporting to: Direct
Sales Territory Manager
Range: R3
Department: Business
Market
Role Purpose: He/she will drive and execute the planning, development and implementation of end to end sales & business development plan for a sustainable growth in revenue and market share growth within the targeted market.
Key Duties and Responsibilities
Role Purpose: He/she will drive and execute the planning, development and implementation of end to end sales & business development plan for a sustainable growth in revenue and market share growth within the targeted market.
Key Duties and Responsibilities
- Meet and exceed sales targets by placing
products and driving revenues within targeted customers. Contribute
heavily to the overall revenue growth of the sector through aggressive and
effective selling of the focus product within Target Market/ Region.
Compliments company’s efforts in ensuring the revenue is integral,
profitable and translate to cash.
- Accountable for overall business development,
relationship and sales development. Managing and working with the expanded
team, provide overall business acquisition strategy and approach;
opportunity risk, assessing situations, making recommendations, and
implementing planned contingencies.
- Ensure all development plans, business cases,
and related documentation at both the executive summary level and line
management detail level are reported and kept up to date. Provide critical
communication links to the customer, business units and other necessary
functional organizations.
- Ensure accuracy and timeliness of reporting in
sales quotations, proposal, tenders, sales pipeline, opportunity &
contract management
- All regular and ad hoc sales reports &
analysis
Academic / Professional
Qualifications
- Degree/Diploma from a recognized
institution
- Minimum of 1 year experience in consultative
selling and business development
Key Competencies:
- Energetic, Self-driven and Motivated
- Positive attitude, Optimistic & Humble
- Honest, Ethical & Sincere
- Quick sales generation and closing capability
- Portfolio, pipeline, opportunity, people and
process management skills
- Excellent skills in sales presentation,
competitive proposal writing and business reporting
- Strong Team player
This position is opened to Kenyan
citizens only.
Position: Customer Relationship Manager
Reporting to: Head
of Sales & Customer Relationship Management
Range: R2L
Department: Business
Market
Role Purpose: He/she will oversee consultative selling and retention of existing key accounts within the Assigned Sector as well as conceptualisation, planning, development and implementation of end to end account management plan for a sustainable long-term business relationship between the assigned accounts and Telkom Kenya Ltd.
Role Purpose: He/she will oversee consultative selling and retention of existing key accounts within the Assigned Sector as well as conceptualisation, planning, development and implementation of end to end account management plan for a sustainable long-term business relationship between the assigned accounts and Telkom Kenya Ltd.
Manage customer relationships to
increase customer satisfaction, loyalty and retention.
Key Duties and Responsibilities
Key Duties and Responsibilities
- Account Development: Ensure overall account
management and development through account development plans so as to
build and maintain strong, long-lasting customer relationships with a view
to maximize the lifetime value of the customer.
- Key Contact Person: Be the lead point of
contact for all matters specific to the customers within the defined
account portfolio and develop a trusted advisor relationship with the
customers.
- New Sales Opportunities: Meet and exceed sales
targets by developing long-term relationships within the targeted
customers and by identifying upselling and cross-selling opportunities
within existing accounts.
- Revenue growth: Ensure overall revenue growth
within his/her target market list through churn reduction.
- Cash & Collections: complement company’s
efforts in ensuring that billed revenues translate to cash by managing the
accounts reconciliation, ensuring prompt settlement, accelerating dispute
resolution and debt collection from customers.
- Contract Renewals: Manage contract renewals
and proposal responses. Develop and deliver unsolicited renewal proposals
with clearly articulated value propositions to the customers.
- Customer Improvement Programs: Ensure that
customers are contacted where required and the customer improvement
programs related to your assigned sector/customers are completed in time.
- Internal Stakeholder Coordination: Manage and
work with the expanded TKL team to provide overall account strategy and
direction regarding; opportunity risk assessment, recommendations and
implementing planned contingencies.
- External / Customer Engagement: Develop
multi-level and multi-functional relationships (CEO, CFO, CIO and Business
Unit Leaders) to drive solutions that are innovative and provide value /
benefit relative to the customer’s respective business needs; deepen and
widen relationships with a long term focus.
- Service Reviews: Ensure that all customers are
constantly engaged as required.
- Customer Satisfaction: Maintain a high level
of customer satisfaction through timely and successful delivery of our
solutions according to customer needs as well as timely resolution of
customer after sales issues / conflicts.
- Reporting: Ensure accuracy and timeliness in
reporting the key account metrics
- Sector Market Intelligence: Consolidate and
share internal strategy improvement and market positioning of all the
customer feedback and market intelligence gathered by self within the
Assigned Sector.
Academic / Professional
Qualifications
- Bachelor’s Degree in Business, Finance or
other relevant field (or equivalent)
- Minimum of 3 years’ experience in high dollar
value consultative selling and relationship management preferably within
major accounts
Key Competencies:
- Strong Leadership and Internal Stakeholder
Management Skills
- Excellent in communication, presentation,
business reporting, competitive proposal writing and negotiation skills
- High end sales generation and closing ability
- Ability to project a strong, positive image of
him/herself and the Company
- Strong Organizational & Planning Skills
- Strong problem solving skills: ability to
solve customer issues, sometimes without seeing the actual problem first
hand.
- Strong financial skills by understanding the
costs to serve and its impact on the Profit & Loss (P&L).
This position is opened to Kenyan
citizens only.
Position: Sales Administrative Officer
Reporting to: Head of Business Administration
Range: R3
Department: Business
Market
Role Purpose:
Role Purpose:
He/ She will be responsible for
providing administrative support to the business market sales team.
Ensure efficiency and effectiveness
of the quote to bill process up to contract management.
Provide end to end reporting for the
business enterprise.
Key Duties and Responsibilities
Key Duties and Responsibilities
- Provide operational and administrative support
to the sales team
- Receive, inspect and validate all service
applications for accuracy and completeness
- Register all service applications for new
orders, relocations, service upgrades, downgrades and changes to customer
records onto the system accurately, timely and provide daily update
reports on the same
- Request for vetting and service surveys, and
follow through for swift action
- Issuing invoices to sales teams promptly
after customers sign up for service and successful vetted
- Ensure accuracy in billing from the
1st invoice to the recurrent invoices
- Represent Business Market in billing revenue
assurance meetings and dispute resolution committees
- Assist Finance, Audit, Revenue Assurance
Account Managers and Orange Shops with access information on customer
files
- Ensure validity of contract
content/information
- Ensure the filling of all service applications
documents including contracts and LPO to ensure easy tracking management
and retrieval process
- Follow up on ceased contracts with billing
team and retention team
- Provision of e-bill credentials
- Act as an interface between customer care and
business market on service application issues
Academic / Professional
Qualifications
- University Degree or Diploma from a recognized
institution
- Certifications accreditation in relevant areas
- A minimum of three years relevant experience
is required. ICT bias will be an added advantage.
- Project management skills
Key Competencies:
- Honesty and integrity
- Team-work, communication and co-operation
- Self-motivated able to work under minimum
supervision
- Ability to work under pressure
- Relationship management skills
- Strong planning, organization and time
management skills
- Attention to detail
- Customer orientation
This position is open to Kenyan
Citizens only.
If you fit the required profile,
please apply highlighting how your qualifications, experience and career
aspirations match the requirements for this position.
Application should be sent by latest 24 July 2015, please provide an updated Curriculum Vitae (CV) including details of your current telephone contacts and names of three referees.
Application should be sent by latest 24 July 2015, please provide an updated Curriculum Vitae (CV) including details of your current telephone contacts and names of three referees.
Apply through
recruitment@orange-tkl.co.ke and quote the job title in the subject
field.
Only shortlisted candidates will be
contacted.
