Our Client, The Kenya Bankers
Association, recognizing the central role of the banking industry in the
payment system, established the Integrating Payment Systems (IPS) project in
2012 to address the challenge of creating a more integrated retail payment
system in Kenya.
The Association has settled on a
technology solution provider and embarked on its implementation.
They are now inviting applications
for dynamic professionals to fill in the following position in their Nairobi
office:
Team Leader Support Analyst
Reporting to the Chief Information
Officer, this is a position responsible for optimally managing the Data Centre
in terms of infrastructure, security, consumables, networks and
personnel.
The incumbents will also be
responsible for providing operational implementation, management and support
for all services provided to clients 24/7, ensuring SLA’s are met and client
satisfaction is guaranteed.
Principal Accountabilities:
- Acting as the interface between IT Operations
and Development on program and IT Operations and IT Infrastructure on
hardware and network configurations and implementations
- Managing new bank IT take – on implementations
and IT Operations and internal/external clients in respect of processing
problems
- Providing training on the Operations Control
Centre functions to bridge IT operators
- Operating as per laid down operational
processes i.e. Start of Day, End of Day, Command Execution, activating
jobs, etc
- Monitoring of all services, including
networks, as per the laid down thresholds and standards defined in the
application standards for abnormalities and out of line occurrences to
ensure the products perform to the SLA's for both the production and
Disaster Recovery Planning site
- Logging of incidents in an accurate and
informative manner as and when they occur.
- Communicating and assisting bank customer
counterparts relating to operational problems and queries
- Partaking in Disaster Recovery and Business
Resumption Planning activities under the direction of the Chief
Information Officer
Qualifications, Experience and
Knowledge
- Degree in IT/Engineering/Computer Science or
related field
- ITIL V3 Certified
- Expert knowledge of Linux Operating System (
Red Hat Linux)
- Working knowledge of Windows Operating System
- Knowledge of Oracle Relational Database
Management System Operations
- A minimum of 6 years’ experience as IT
Helpdesk Support in a complex working environment with at least 2 years as
IT Support Manager in a financial industry
- Proven experience in managing
Incidents/Problem
- Proven experience managing a team of operators
in a shift environment
- Experience in managing Preventive Maintenance
Calendar is a plus
- Experience with Tieto Card Management
Solutions is an added advantage
- Strong leadership, management and team
building skills
Systems Development Analyst
Reporting to the Chief Information
Officer, this is a position responsible for delivering cost effective systems,
solutions and support on time and within the set budget, meeting the SLAs and
the Company’s business requirements.
The incumbent will also be tasked
with maintaining a high availability of IT team support, with focus on
efficient problem resolution, operational routines and change execution
Principal Accountabilities:
- Providing Technical Support for the
Applications, Network and Database Systems
- Reviewing, analysing and responding to
business requirements with proposed solutions and timing
- Assisting in business project roll out
- Providing consultancy to business and
technical plan, connectivity and security, which is consistent to the
Company standards
- Evaluating Business requirements, preparing
systems to enable product or system testing is carried out on time and
within schedule
- Creating and maintaining project plans, test
plans and reports which are regularly communicated to the business
- Establishing cooperative relationship with
Business Units and other IT team members to deliver technical support and
solutions
- Maintaining system security and integrity and
training users on new and updated products
Qualifications, Experience and
Knowledge
- Degree in Computer science or a Diploma in IT
or its equivalent
- At least 5 years or more experience IT in busy
environments
- Exposure in banking or Financial Industry
systems
- Expert Knowledge in Payment systems
- Working Knowledge of Linux and Windows
Operating systems
- Working knowledge of Oracle Relational
Database Management System
- Experience in a Card Production environment
- Experience supporting Tieto Card management
suite will an added advantage
- Experience in IT project management and production
support is an added advantage
- Service management skills and techniques
- Ability to complete tasks within deadlines
- Proven ability to manage external resources
(vendors)
- Strong troubleshooting/problem assessment
skills
- Ability to prioritise tasks
- Self – driven and able to manage situations
- Excellent communication skills; both written
and verbal
Switch Business Support Analyst
Reporting to the Chief Information
Officer this is a position responsible for providing Technical support Services
to Business Teams and analysing business requirements to ensure optimum service
delivery by the Switch.
The position is also responsible for
establishing cooperative relationship with Business units and other IT team
members to deliver technical support and solutions.
The incumbent will also be
responsible for the planning and controlling of the IT Network and Architecture
within the Switch.
Principal Accountabilities:
- IT Network design and implementation within
the Data Centres and Data Recovery Planning Sites
- IT network security and audit focus for the
Switch infrastructure
- Assisting other technology streams with
networked solution design and implementation
- Installing and staging hardware and software
- Capacity planning on IT Network
- Reviewing, analyzing and responding to
business requirements with proposed solutions and timing.
- Resolving customer problems and in crafting
solutions to unique customer requirements
- Creating and maintaining test plans for System
updates and version upgrades
- Providing linkage to system vendors in
troubleshooting and working to identify and resolve reported system
problems
Qualifications, Experience and
Knowledge
- Degree in Computer Science or a Diploma in IT
or its equivalent
- A minimum of 5 years of experience in Business
Support Area for IT systems; at least 1 year Experience supporting
Card Management System Payment Switch environment is critical
- Certification in Oracle RDBMS
- Certification in Programming will be an added
advantage
- Certification in Project management or Change
Management (ITIL) will be an added advantage
- Expert knowledge of Operating Unix or Linux
systems
- Working Knowledge of Windows Operating systems
and expert Knowledge of Oracle Relational Database Management System
- Expert knowledge of Structured Query Language
(SQL) and proven experience in IT project management and production
support
- Self – driven and able to manage situations.
Product Manager
Reporting to the Chief Executive
Officer, this is a position responsible for managing the business side of
Switch Product, which covers both the strategy and operational aspects.
The position is also responsible for
owning the business relationships with the Company’s stakeholders.
Principal Accountabilities:
- Delivering a product strategy and plan for
related products and value-added services. The plan should include product
positioning, value – added opportunities, product profitability, pricing,
market positioning.
- Recommending and motivating new services based
on market trends, customer needs and the Company’s strategy.
- Taking accountability for the operational
performance of the services from a business perspective and proactively
managing this with IT Operations. This includes performance monitoring,
communication and any appropriate industry reporting
- Conducting monthly reporting, account/plan
monitoring and implementation of plans and also determining key milestones
and delivering as agreed with executive management
- In collaboration with the Chief Finance
Officer, producing the annual pricing review and project – manage the
implementation of annual price changes with the associated terms and
conditions
- Overseeing the P&L for the product set
- Liaising, coordinating and driving necessary
internal support areas to deliver on the product plan. This includes
completion of technical requirements and specifications; determining
needed hardware and software.
- Managing the business side of new customer
take – on including contract completion
Qualifications, Experience and
Knowledge
- Degree in a relevant field
- MBA or equivalent advanced degree is an added
advantage
- A minimum of 6 years’ experience; 4 in digital
payments.
- Experience in the financial industry is a
plus.
- Knowledge of Payment Systems
- Experience working in a payments card
environment will be an added advantage
- Experience in data analysis is an added
advantage.
- Proven account/customer management experience
- Proven track record of driving
usage/consumption
- Experience in developing product positioning
and messaging, communications, launching new products, and developing and
executing go – to – market strategies
- Strong business case & analytical
abilities
IT Operations Support
Reporting to the Team Leader Support
Analyst, this is a position responsible for providing operational
implementation, management and support for all services provided to clients
24/7, ensuring SLA’s are met and client satisfaction is guaranteed.
Principal Accountabilities:
- Operating as per laid down operational
processes: Start of Day, End of Day, Command Execution, activating jobs,
etc
- Monitoring of all services, including IT
networks, as per the laid down thresholds and standards defined in the
application standards for abnormalities and out of line occurrences to
ensure the products perform to the SLA's for both the production and DRP site
- Logging of incidents in an accurate and
informative manner as and when they occur
- Escalating and reporting of out of line
situations to the Operations Supervisor or Chief Information Officer
- Communicating and assisting bank customer
counterparts relating to operational problems and queries
- Performing management functions in accordance
with the paid down parameters relating to backup, bank output and
processing
- Participating in Disaster Recovery and
Business Resumption Planning activities under the direction of the Chief
Information Officer
- Strictly adhering to all security protocols,
both physical and technical
Qualifications, Experience and
Knowledge
- Degree in IT/Engineering/Computer Science or
related field
- ITIL V3 Certified is an added advantage
- At least 3 years’ experience as IT Helpdesk
Support in a complex and busy working environment. Experience in the
Financial Industry is an added advantage.
- Working Knowledge of Linux ( Red Hat Linux)
Operating System
- Working knowledge of Windows Operating System
- Knowledge of Relational Database Management
Systems
- Experience in Operating and running
Applications in Oracle Database an added advantage
- Experience in managing Incidents/Problem/
Change is required.
- Experience in managing Preventive Maintenance
Calendar is a plus
- Experience with Tieto Card management
suite is an added advantage
- Proven experience in customer service
- Ability to plan and schedule IT operations
- Must be prepared to work in a shift
environment
Executive Personal Assistant
Reporting to the Chief Executive
Officer, this is a position responsible for providing high level administrative
and operating support to the Executive to manage workload and activities.
Principal Accountabilities:
- Screening and managing all incoming calls and
emails and handling business correspondences
- Completing other office administrative duties
- Organizing logistics for face – to – face and
conference call meetings
- Communicating to team or project members all
relevant details regarding meetings
- Coordinating the development of meeting
agendas and assisting with setting up sub – committee meetings and calls
- Organizing a minute – taker for meetings and
maintaining Virtual Boardroom documents
- Maintaining product and project calendar
- Providing a variety of information to assist
workflow throughout the organization
- Supervising support staff and Maintaining
office supplies
Qualifications, Experience and
Knowledge
- Degree in Management/Business
- At least 5 years’ relevant experience for a
large and busy organization.
- Experience in a financial institution is an
added advantage.
- Basic knowledge in human resource management,
logistics, accounting, and procurement
- Proficient in ICT
- Proven experience in customer service
- Strong business writing and presentation
skills
- Excellent communicator who is politically
savvy and a team player
Database Administrator
Reporting to the Chief Information
Officer, this is a position responsible for supporting the Company’s suite of
databases and related applications for daily operations, troubleshooting,
architecture, design and capacity planning and long term planning including
implementing physical database back – ups, recovery programs and archiving
functions.
It is also responsible for effective
communication with stakeholders on work schedules, deliverables, architecture,
and break fix items.
Principal Accountabilities:
- Testing, validating and implementing
performance and resource optimization improvements in consultation with IT
operational and development teams
- Designing database structures and using data
modelling tools
- Designing and development of Schema,
Aggregations, Indexes, SQL Views, Triggers and Storage
- Implementing procedures and supporting
database activities such as performance tuning, data loading and unloading
- On – call for production databases, daily
maintenance, monitoring, problem resolution and internal
customer/development support
- Database optimization using techniques such as
materialized views, parallel processing, partitioning and indexing
- Performing database application server
patching and configuration changes as required
- Continual assessment of current technical
processes and advising/proposing/implementing process improvement
- Establishing and maintaining sound back – up
and recovery policies and practices
- Implementing and maintaining database security
policies and best practices
Qualifications, Experience and
Knowledge
- Degree in Computer Science, IT, or any related
field
- Masters in Computer Science or IT will be an
added advantage
- A minimum of 5 years of experience, 2 in
actively supporting/maintain an enterprise database infrastructure, broad
work experience including administration, engineering and architecture in
enterprise environments
- Extensive knowledge of Relational Database
Management Systems architectures and concepts.
- Certification in Oracle Database
Administration, OCP or OCM is an added advantage
- Extensive knowledge with Oracle 11g and 12c
- Expert knowledge of Oracle Structured
Query Language
- Experience in RAC, RMAN, DataPump, and Grid
Control
- Experience in Linux (Red Hat Linux) Operating
Systems Administration
- Expert Knowledge of Windows Operating system
- Knowledge of Networking ( TCP/IP) and Routing
- Flexible, self-reliant and self-driven
Chief Information Officer
Reporting to the Chief Executive
Officer, this is a position responsible for leading and directing Information
Technology Strategy, product development, technology infrastructure and
operations capability for the Company.
The incumbent will also ensure that
demands and requirements are balanced within the IT and business divisions
Principal Accountabilities:
- Developing and executing an ICT Strategy and
related ICT standards in support of and to enable the overall company
strategy
- Positioning ICT as a proactive technology
driver, whilst maintaining a collaborative delivery focus
- Provide and continually test Disaster Recovery
ad Business Resumption Planning
- Taking responsibility for managing the
relationships and processes with regulators, industry stakeholders and
internal stakeholders regarding escalations and industry outages e.g.
advising parties of the outage, fixing/correcting the problem and
producing a report of the outage/problem and future prevention
- Developing and managing the IT budget,
including capital expenditure in liaison with the Chief Executive Officer
- Executing and controlling ICT procurement,
support and maintenance based on approved ICT Capex and Opex budgets
- Aligning ICT objectives and programs/projects
to enterprise – wide objectives and strategies
- Ensuring ICT governance and Risk Management
compliance execution
Qualifications, Experience and
Knowledge
- Degree in Computer Science, IT, or any related
field
- Masters in Computer Science or IT will be an
added advantage
- A minimum of 6 years of experience, 3 in
leading a technology organization in financial services industry
- Project Management Certifications e.g.
PRINCE2, PMP e.t.c.
- ITIL Certification or experience
- Ability to understand complex systems
environment and communicate technology direction appropriately to multiple
audience
- Experience in leading the architecture and
development of consumer facing products (including websites and/or mobile
applications)and of internal business solutions
- Experience in running 24/7 operations
including support for system, network, communications, telephony and
security infrastructure
- Proven ability to manage and develop a
technology team with close alignment with business units
- Proven leadership and collaboration skills in
diverse, fast – paced work environments
Business Analyst
Reporting to the Product Development
Manager, this is a position responsible for performing regular scheduled jobs
to ensure that tasks are activated and completed within the required
deadlines.
The position will also be responsible
for liaising with customers to ensure that their expectations are met.
The incumbent will also be
responsible for growing Switch Revenues according to budget and business plan.
Principal Accountabilities:
- Developing communication material to inform
customers, stakeholders and the public on switch performance and
activities
- Suggesting new product innovations to
drive value to customers and stakeholders
- Working with the Operations and Development
Teams to ensure service expectations are in line with customer needs
- Assisting the Product Manager in developing
and implementing product strategy and plan for related products and
value – added services
- Coordinating communication between Operations
Team and Customers
- Gathering Switch Performance Statistics on
Operations and Service levels
- Compiling Revenue Performance
Statistics and reporting on them against targets
- Developing customer requirements and
specifications; determining needed hardware and software in collaboration
with internal support teams
Qualifications, Experience and
Knowledge
- Degree in a Business/Commerce or related field
- A minimum of four years of experience; 2
years’ experience in the payment industry or Financial Services
Industry
- Proven experience in digital payments
- Experience in developing product positioning
and messaging, communications, launching new products, and developing and
executing go – to – market strategies
- Knowledge of business aspects of Card
Schemes
- Proven ability to think strategically
- Analytical – good understand of P&L
/ financial principles
Interested candidates are requested
to forward their updated CVs to recruit@virtualhr.co.ke stating their current
and expected remuneration, daytime telephone contacts and addresses of three
referees.
Only shortlisted candidates will be
contacted.