Senior Manager, IT Change Management
Job Ref: IT 11/2015
Department: IT
Key Responsibilities
- Create, maintain and communicate Change /
Problem management strategies and policies.
- Define and measure success metrics and monitor
change process & problems; highlighting areas for improvement through
continual service improvement program.
- Complete Change/problem management
assessments.
- Establish metrics and reporting on Risk and
Compliance, root cause and error resolution tasks. Initiate, create and
prepare technical reports to summarize results and/or trends.
- Lead and coordinate Change Advisory Board
(CAB) meetings and activities.
- Provide assurance on risk mitigation and
minimize impact of change related events by chairing Change Management
meetings with Application, Development, Infrastructure and Business Units,
including any other stakeholder.
- Provide stable and robust services as the
organization's Problem Lead; manage the life cycle of Problems through
root cause analysis, eliminating recurring incidents along with minimizing
the impact of incidents that cannot be prevented.
- Responsible for day-to-day oversight and
management of changes ensuring necessary assessments/approvals are carried
out.
- Ensure governance of the Change Management
Policies and Procedures through continuous reporting, training and
education.
- Manage and coordinate the implementation of
high risk changes whilst managing stakeholder expectations.
- Ensure tooling is in line with approved
process, putting forward ideas for improvements and participate in testing
new releases.
Qualifications and Requirements
- A Bachelor’s Degree in an IT or Business
related field.
- A Master’s Degree in an IT or business related
field will be an added advantage.
- ITIL Certification is mandatory. Certification
in Project/Change Management is essential.
- At least 6 years’ management experience in a
busy IT environment and must have:
- 4 years’ Experience in IT Business Systems.
- 3 years’ Experience in IT Projects
- 2 years’ Experience in IT Change
Management/problems and ITIL Service Management methodology.
- Experience in Emerging Technologies / Channels
(e.g. Mobile and Internet Banking) including
- Banking Operations is preferred.
- Vast understanding of the interaction between
Change, Release and Configuration management with other Service Management
disciplines.
- Strong persuasive, influencing and negotiation
skills with ability to positively and clearly communicate with varying
audiences.
- Good interpersonal skills with ability to
establish new client, relationships generating new Business.
- Excellent planning, problem solving and
analytical skills
The above positions are demanding
roles which the Bank will provide a competitive package for the successful
candidates.
Medical Claims Analyst
Job Ref: CBOK 08/2015
Department: KCB Insurance
The Position: Reporting to the Healthcare Administrator -
Bancassurance, the role holder will be responsible for day to day engagement
with medical providers to ensure quality healthcare provision to members of
medical schemes as well as analysis of medical bills submitted for settlement.
Key Responsibilities
Key Responsibilities
- Manage a 24 hour on-call services in
management of medical scheme issues.
- Respond to queries, telephone calls, and
letters from the various stakeholders regarding the Banks's medical
scheme.
- Review all medical/surgical billings for
reasonable and necessary charges.Vet and analyse medical claims as per
scope of cover whilst ensuring strict adherence to set guidelines and TAT.
- Prepare members’ reimbursement claims and
payment of the credit to the medical providers.
- Prepare utilization reports as required by
member / client.
- Ensure reconciliation of medical providers’
bills & accounts on an ongoing basis or on demand including visits to
providers; recommend appropriate payment of dispute of billing, as
necessary.
- Evaluate claims referred for medical
management and make recommendations for follow-up, further investigation
or documentation as necessary.
- Provide professional assistance to all the
staff members/dependents with chronic ailments and facilitating follow up
in specialists’ clinics.
- Arrange emergency evacuations for medical
scheme members’ country wide.
- Update staff medical statements and ensuring
all utilizations are captured on a timely basis.
- Provide staff training and member education on
quality health care cost containment and utilization.
- Establish channels of communication with
providers to familiarize them with Bank’s guidelines.
- Attends mediations and other hearings to
inform and defend the cost containment procedures, guidelines and
decisions rendered.
- Maintain records, prepare reports and other
correspondence related to the Medical Claims.
Qualifications and Requirements
- A Diploma in Kenya Registered Community Health
Nursing/ Clinical Medicine/ Pharmacy and/ or any other medical related
course i.e. Medical Laboratory.
- At least 3 years’ experience in a busy Health
Insurance environment with Claims Vetting & Care management.
- Training in Basic and Advance Life Support.
- Computer literate and familiar with standard
office software applications.
- Team player with strong communication,
interpersonal and persuasive skills.
- Good planning and organization skills with the
ability to deliver effectively under strict deadlines.
- Attention to detail.
- Great ability to build and maintain strong
working relationships with a wide range of internal and external
stakeholders.
- Ability to maintain strict confidentiality and
integrity of all information in their possession.
The above positions are demanding
roles which the Bank will provide a competitive package for the successful
candidates.
Bancassurance Training Manager
Job Ref: CBOK 07/2015
Department: KCB Insurance
The Position: Reporting to the Group Head of Bancassurance, the
role holder will be responsible for the design, development and delivery of
training on Bancassurance products to enable role competence, regulatory
compliance and skills development of Bank’s employees with the aim of building
capacity and driving performance.
Key Responsibilities
Key Responsibilities
- Responsible for training on all Bancassurance
products to the Bancassurance team, Sales Units and Branch network.
- Formulate input to the Training Needs Analysis
(TNA), training calendar, training delivery, training curriculum; aides
and tools (development, maintenance, review, research, content,
documentation, media) relating to Bancassurance.
- Develops/reviews and maintains training
curriculum, content, materials documents, manuals, aids, tools, and media
relating to Bancassurance.
- Deliver training courses and programs relating
to Bancassurance.
- Coordinate persons involved in delivering
training relating to Bancassurance (training delivery, internal line
trainers, external trainers, training facility management)
- Maintain relationships with INTERNAL / EXTERNAL
customers/ stakeholders/ supplies within Bancassurance space i.e. Line
Managers, Training Service Providers, Curriculum Developer and Learning
Institutions and Enabling Shared Services Units.
- Maintain data, records and statistics relating
to Bancassurance including TNA documents, training calendars, staff
learner days and training evaluation.
- Monitoring and reporting on the budget
relating to Bancassurance training ensuring adherence to approved budget.
- Deliver and facilitate Bancassurance training
events across various Business Units and geographic locations.
Qualifications and Requirements
- A University degree with specialization in
Insurance, Actuarial Science, Finance or Business management; a Master’s
degree is preferred.
- AIIK Diploma or ACII Professional
Qualification (or at least 6 credits) is mandatory.
- At least 6 years’ experience in the Insurance
Industry 4 of which must be at Management level in an Insurance Company,
Insurance intermediary (in training, Underwriting, Claims or Relationship
Management) or an Insurance Training institute.
- Have an In-depth understanding or working
knowledge of both General and life insurance products.
- Flexibility of travel is a requirement.
- Excellent communication and presentation
skills.
- Capacity to work with minimum supervision to
meet strict deadlines and demands of the job.
- Excellent people management and leadership
skills; innovative and motivating attitude.
- Strong interpersonal and negotiating skills;
ability to establish strong working relationships with a wide range of
internal and external stakeholders
- Excellent planning, problem solving and
analytical skills
- Proficient in the use of Microsoft office
software
The above positions are demanding
roles which the Bank will provide a competitive package for the successful
candidates.
Manager, e-Channels Support
Job Ref: IT
08/2015
Department: IT
Purpose: Reporting to the Senior Manager, E-Channels, the
job holder will support and coordinate the Banks electronic channels
initiatives; (internet, mobile, branch, ATM, Cards and agency) and related
infrastructure as business delivery channels for both bank corporate and retail
customers to ensure seamless service.
Key Responsibilities
Key Responsibilities
- Provide technical support for existing
e-Channels systems and implementation of related projects.
- Contributing to an excellent customer
experience by ensuring proper implementation and availability of
electronic banking channels.
- Troubleshoots and provides technical support
for electronic channels.
- Provide technical support in projects
involving Card Systems, POS Terminals mobile banking and Agency Banking
solutions and specialized electronic banking systems
- Recreates client issues in test environment,
Identifies/documents how applications and systems interact to support
business processes
- Handles complex calls/solutions that require
analysis and research. Works on multiple projects as the subject matter
expert. Works on projects/issues of medium to high complexity that require
demonstrated knowledge across multiple Products.
- Enhance and develop new channels
- Provides in-depth product support by resolving
incoming inquiries escalated by Tier1 support and escalates to vendors as
necessary.
- Ensure compliance of SLAs with system vendors
- Develop, Test and implement Business
Continuity plans for electronic channels
- Plan the implementation of any products or
services on the internet banking / acquiring and mobile solutions
platforms
- Avail tools to generate daily reports on prior
day performance to send out to different business units
- Monitor the performance of the Card Switch,
ATMs and POS Terminals to ensure smooth running of these systems.
- Execute project plans (follow best practices
in project management).
Qualifications and Requirements
- A University degree in Information Technology
or Computer Science from a recognized university. IT system qualification
is preferred.
- Master’s degree an added advantage.
- Certification in Oracle Database management,
Linux, MySQL, JBOSS Required.
- Programming skills preferably JAVA, .NET
- POS programming and switch implementation as
added advantage.
- At least three (3) years working experience
with electronic channels.
- Demonstrate high integrity.
- Team player with ability to work long hours.
- Innovative and creative use of technology to
solve problems.
- Good data analytical skills, both financial
and non-financial.
- Training in Risk management.
- Good communication, planning and organization
skill.
The above positions are demanding
roles which the Bank will provide a competitive package for the successful
candidates.
Assistant Underwriting Manager
Job Ref: CBOK 09/2015
Job Ref: CBOK 09/2015
Department: KCB
Insurance
The Position: Reporting to the Underwriting & Claims Manager,
the role holder will be responsible for maintaining daily operations of the
team and preparing analysis / reports of the Underwriting function.
Key Responsibilities
Key Responsibilities
- Management of day to day Corporate, SME and
retail underwriting.
- Ensure strict adherence to set guidelines and
TAT on Business placement, policy issuance and risk management
recommendations by Underwriters, Clients, Branch Insurance teams and other
third party providers.
- Ensure timely submission of policy documents
and other insurance covers to Branch network and Clients.
- Ensuring premium is collected as per the laid
down procedures on all business underwritten and placed with Underwriters.
- Handle Customer enquiries and maintain strong
relationships with all stakeholders.
- Provide technical guidance and underwriting
support to Branch network Insurance Teams
- Regularly review the underwriting processes
and offer recommendations on necessary measures to improve efficiency.
- Keep management updated on any developments in
the Underwriting market that impact the Business.
- Preparing analysis and reports as required.
Qualifications and Requirements
- A Business related university degree from a
recognized institution
- AIIK Diploma or ACI Diploma (or at minimum of
5 Credits) is required.
- At least 5 years’ experience in Underwriting
(motor and non-motor) preferably within an Insurance underwriting house or
a large Insurance Intermediary firm.
- Experience in Bancassurance is preferred.
- Good planning and organizational skills with
the ability to work independently to meet strict deadlines
- Strong customer service orientation.
- Excellent Underwriting documentation and
Broker management skills required.
- Great communication and report writing skills.
- Strong interpersonal and negotiation skills
with an ability to develop working relationships with a wide range of
internal and external partners.
- Excellent problem solving and analytical skills
with attention to detail.
- Proficient in the use of Microsoft office and
insurance related systems.
The above positions are demanding
roles which the Bank will provide a competitive package for the successful
candidates.
Manager, Operational Risk
Job Ref: RISK 02/2015
Department: Risk
The Position: Reporting to the Head of Operational Risk, the
Manager will be responsible for the development and implementation of
operational risk management systems to support the operational risk management
tools.
Key Responsibilities
Key Responsibilities
- Develop and implement tools, for
identification, assessment and monitoring of operational risks in line
group operational risk management policy i.e. risk and control
self-assessment (RCSA), Incident/loss data management (LDM), Key Risk
Indicators and Control testing procedures.
- Day to day Operational risk management process
through conducting risk workshops with business and operational support
unit to identify, assess, manage, monitor and report risks on a continued
basis.
- Ensure that implemented ORM systems are in
line with KCB system development life cycle as per KCB Information
Security policy.
- Evaluate ORM systems requirements and changes
to support a robust automated ORM environment.
- Design flexible mapping between multiple data
hierarchies for intelligent MIS reporting purposes for senior management
reporting in consultation with operational risk managers.
- Design extraction and analysis of unified
metadata architecture for easy restructuring of data from disparate
systems using ETLs to make meaningful MIS data.
- Oversee development of business continuity
plans for developed solutions in line with existing policy including
system documentation (source codes) and data base design.
- Management and maintenance of operational risk
management database and operational risk management portals.
- Design, develop, implement and maintain
operational risk management software s within set timelines and quality
standards.
- Work closely with IT security to ensure that
developed applications are well secured and established standards.
Qualifications and Requirements
- Bachelor’s degree in Computer Science,
Information Technology or related discipline. A Msc. in Information system
will be an added advantage.
- Full understanding and command of SQL programming
language and fourth generation language C sharp or VB.net programming
language.
- Prior experience with database management
especially oracle or SQL Server 2005/2008.
- Experience in Application Development
and Web Development
- Three years working experience in object
oriented programming. (preferably using .NET framework)
- Certification in Database management of
application management.
- Prior working experience in a financial
institution and knowledge of Operational risk management under Basel
II framework will be a distinct advantage
- Experience in Web Development and Reporting
Tools will be an added advantage
- Ability to meet deadlines for multiple
projects
- Good communication skills, ability to work in
a fast paced team environment
The above positions are demanding
roles which the Bank will provide a competitive package for the successful
candidates.
If you believe you can clearly
demonstrate your abilities to meet the criteria given above, please submit your
application with a detailed CV, stating your current position, remuneration
level, e-mail address and telephone contacts quoting the job title/reference in
the subject field to recruitment@kcb.co.ke.
To be considered your application must be received by Aug. 7, 2015.
Only short listed candidates will be contacted.
To be considered your application must be received by Aug. 7, 2015.
Only short listed candidates will be contacted.