We seek to recruit a Field Collections Officer
4G Capital (4th Generation Capital)
is a consumer finance providing ethical credit services to those who require it
most.
Our customers are mainly small
businesses and entrepreneurs who use our credit to grow their businesses and
provide for the unforeseen. Our customers are our partners.
We operate in their markets through
6-man micro branches to provide tailored relationship-based services.
Our vision is to become the number one retail finance firm in Africa by offering the best services in terms of accessibility, affordability, value and customer experience.
Responsibilities
Our vision is to become the number one retail finance firm in Africa by offering the best services in terms of accessibility, affordability, value and customer experience.
Responsibilities
- Ensure all work queues are acted upon.
- Ensure all PTP information to be captured
accurately
- Contact defaulting customers either by calling
or visiting them with an aim of negotiating a settlement of the arrears
- Ensure allocated accounts are monitored on a
daily basis and appropriate actions taken to ensure that the collection
portfolio remains within accepted limits through the application of sound
credit judgment within policy guidelines.
- Investigate and resolve any customer queries
and complaints through verbal or written correspondence in line with 4G
policies.
- Achieve the monthly collection targets.
- Identify and escalate deceased or disabled
customers to collections management for review or collection termination.
- Perform field visits and submit reports/action
plans to recover debt.
- Work closely with the branches on their bad
debt portfolio
Other duties include:
- Conduct field visit assessment before visiting
the market areas.
- Manage relationships with local authorities
and Security Officers
- Plan and organize field collection drives
across all branches.
- Flag BFCs to be forwarded to the EDC for
action
Requirements
- 2 years’ work experience in debt collection
- Experience in a microfinance, bank or any
financial institution
- A good level of general education- Diploma or
degree
- Computer literacy
- Education background in sales/Marketing
Key Competencies
Customer Handling
- Sales and Business Development
- Enforcement of contract and repayment
obligations
Administrative Support
- General support to all tasks
- Communications
- Small Branch Operations
- Information Collection
Personal Attributes
- Integrity and ability to work in consumer
finance
- High Motivation
- Self starter-functional problem solver
- Process discipline- Ability to follow SOPs
If you are interested and meet the
above requirements and competencies, kindly send your cv and cover letter
detailing your suitability for the position applied for to
careers@4g-capital.com
careers@4g-capital.com