Customer Services Agent Job in Nairobi Kenya

An international airline is seeking to recruit suitably qualified candidates for the following position:

Job Title: Customer Services Agent - Level III

Job Ref.: SDI245028

Job Location: Nairobi / Kenya

Reports To: Supervisor Customer Services (CTO)

Industry: Travel / Aviation

Key Accountabilities / Responsibilities
  • Receive incoming sales and information telephone calls from customers, travel agencies and ticket offices.
  • Make and confirm reservations.
  • Handle international reconfirmation calls; check documentation (visas etc) issue receipt for tickets to passengers.  Confirm waitlist passenger (when possible).
  • Sell both domestic and international tickets.  Attend to enquires by telephone or personally concerning reservation and sales.
  • Handle the more complex international ticketing sales and advise customers on routing etc.
Knowledge and Experience
  • University degree or equivalent in Air Travel.
  • Knowledge of Amadeus ticketing and reservations
  • Minimum (3) years’ experience in airline industry.
  • Experience in customer service function.
  • Computer literacy with fluency in Microsoft Office.
Skills and Competencies
  • Excellent communication skills
  • Good planner and organizer
  • Team player
  • Confident and self-driven individual
  • Reliability and responsibility
  • High degree of honesty & integrity
  • Ability to work independently and under pressure
  • Smart and presentable
If you are interested in the position and have the skills and talents our client is looking for, we would like to hear from you. 

Please send your application letter including an up to date CV with 3 referees to eastafricaposting@gmail.com (Subject of the email should be the title of the POSITION APPLIED FOR + JOB REF)

If you are not interested in this opportunity today, please refer any friend or colleague you know that might suit the required profile.

Please DO NOT apply if you do not meet the requirements of the position. 


Only shortlisted candidates will be contacted.

NOTE: We do not charge any fees for receiving and reviewing applications or for interviews