Job Title: Customer Service Executive
Reports To: Managing
Director
Industry: Construction
Chemicals
They are an ambitious team that
thrives on building the business with the core values of service,
competitiveness and quality. They are seeking to recruit a Customer Service
Executive.
Job Purpose: The customer service representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department.
Job Purpose: The customer service representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department.
Key Accountabilities
The position holder will have the
following accountabilities;
- Process sales orders, monitor delivery and
update customers on their order status.
- Advise customers on their account balances and
payment status on request and in the order process.
- Record and monitor equipment repair and
maintain maintenance schedules.
- Respond to customer enquiries or requests
including Bon Voyage card enquiries through various media including
telephone, email, fax, face-to-face and web chat.
- Handle all customers complain, monitoring our
response time and quality of resolution and closure to its logical
conclusion.
- Provide customers with specific product
information.
- Provide assistance or support on any other
service requests and difficulties.
- Provides timely and accurate information to
incoming customer order status and product knowledge requests.
- Processes customer orders/changes/returns
according to established department policies and procedures.
- Works closely with the credit department to
resolve disputed credit items.
- Provides timely feedback to the company
regarding service failures or customer concerns.
- Partners with the sales team to meet and
exceed customer’s service expectations.
Key Qualifications
- Diploma, general education degree or
equivalent
- Knowledge of customer service principles and
practices
- Knowledge of relevant computer applications
- Knowledge of administrative procedures
- 2-3 years’ experience
Job Related Skills
- Interpersonal skills
- Communication skills – verbal and written
- Listening skills
- Problem analysis and problem-solving
- Attention to detail and accuracy
- Data collection and ordering
- Customer service orientation
- Adaptability
- Initiative
- Stress tolerance
To apply send your Cv to the email
address recruit@flexi-personnel.com before close of business 17th July 2015.
Clearly indicate the position applied
for and your salary expectation on the subject line.
