Music Copyright Society of Kenya
Limited
Career Opportunity: MCSK is seeking to fill the position of Customer Care Assistant in
each of our regional offices i.e Nairobi, Mombasa, Kisumu, Bungoma, Nakuru,
Machakos, Nyeri and at our Head office in Nairobi.
Duties/Responsibilities
- Monitor Vericast (monitoring system)
- Issue member’s statements
- Uploading artists’ works to the head office
- Updating members details eg Bank accounts,
email addresses, telephone numbers etc
- Dispatching correspondence and other documents
- Handling General distributions(payments)
- Handling medical and other claims
- handling all member questions and issues
within the regional level
Job Specification
Qualification & Requirements
- Minimum of Higher Diploma in Business
management OR IT
- 2 years of experience in a customer service
environment, primarily focused on customer care.
- Excellent organization and time management
skill
- Strong analytic skills and comfort in PC based
reporting systems and processes
- Ability to maintain productivity under
pressure and to multitask effectively
- Must have superior coaching, leadership and
interpersonal skills
- Tact, diplomacy and sensitivity
- Computer literate
- Strong written and verbal communication skills
Interested applicants MUST be ready
to work in any of our offices.
Please send a cover letter, updated
curriculum vitae, three referees and day time telephone contact
to hr@mcsk.or.ke
OR
The Chief Executive Officer
Music copyright Society of Kenya
Maua Close, off Parklands Rd, Westlands.
P.O Box 14806-00800
Nairobi.
To be received not later than 16th July 2015.
Only shortlisted candidates will be
contacted.
