Customer Service & Call Center Agents Jobs in Nairobi Kenya (35K)

Job Title: Customer Service & Call Center Agents
 
Industry: Renewable Energy (Solar)
 
Location: Nairobi
 
Salary: 35,000

Our client has an outstanding career opportunity for a Customer Service & Call Center Agent to join their company. 

They are a leading internationally recognized Manufacturing Company of PV and water heating systems with presence all over Africa. 

Duties & Responsibilities
  • Attracts potential customers by answering product and service questions; suggesting information about other products and services.
  • Opens customer accounts by recording account information.
  • Maintains customer records by updating account information.
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Recommends potential products or services to management by collecting customer information and analyzing customer needs.
  • Prepares product or service reports by collecting and analyzing customer information.
  • Contributes to team effort by accomplishing related results as needed.
Qualification & Skills
  • A university degree in marketing or any related field
  • More than one year of Customer Service Experience.
  • Presentable & Should be a fast thinker
  • Quality Focus.
  • Problem Solving.
  • Market Knowledge.
  • Documentation Skills.
  • Listening skills.
  • Telephone Skills.
  • Resolving Conflict.
  • Analyzing Information.
  • Multi-tasking
If you are up to the challenge, posses the necessary qualification and experience, please send your CV only quoting the job title on the email subject (Customer Service & Call Center Agents) to vacancies@corporatestaffing.co.ke before Friday 19th June, 2015

Kindly indicate current/last salary on your CV

N.B: We do not charge any fee for receiving your CV or for interviewing

Only candidates short-listed for interview will be contacted.

The Recruiting Manager
Corporate staffing Services
Nabui House, 3rd floor, Westlands

(Next to Unga House)