Madison Insurance, a leading
Insurance Company in both Life and General Business, is seeking a motivated
individual to fill the following position:
Deputy Manager Underwriting (General Insurance Business)
Job Purpose: To efficiently and effectively manage and
coordinate activities in the Underwriting Department to ensure satisfactory
underwriting standards are achieved in line with the business objectives.
Key Responsibilities
- Ensure that reasonable renewal terms are
communicated to intermediaries and policyholders within set benchmarks.
- To ensure that renewal instructions are
received in time to achieve minimum lapse ratios.
- Confirm that preparation and dispatch of
quotations are done on timely basis as well as follow up with brokers and
clients to ensure prospective business is closed in time.
- Ensure that all risks are vetted to meet the
basic quality standards as provided in the Underwriting guidelines; and
that they are in tandem with reinsurance arrangements in place.
- Ensure that all new businesses and renewals
are debited and receipted within the effective month and facilitate
dispatch of debits to intermediaries or clients in good time.
- Ensure that all underwriting documents i.e.
policy documents, endorsements, renewal notices e.t.c. are dispatched to
the intermediaries or clients as applicable.
- Ensure safe custody and constant supply of
Motor Insurances certificates and Yellow cards as well as accountability
for their usage.
- Adhere to company’s credit policy and ensure
that all identified reconciliation items are acted on and discussed with
the intermediaries or clients as applicable to facilitate premium
collection.
- Ensure that all vehicles insured by the
company are subjected to the pre-insurance valuations and that
values/defects and/or any finding are communicated to the policyholders
and/or intermediaries as applicable and that requisite endorsements are
issued.
- Continually review business processes and
communicate to the immediate supervisor, measures likely to improve
efficiency within the underwriting department.
- Ensures that all identified reconciliation
items on both treaty and facultative accounts are acted on
Academic and Professional
Qualification
- Minimum First Degree in a business related
filed
- ACII/AIIK Diploma will be an added advantage
Experience and Knowledge
- Minimum 5 years Underwriting in General
Insurance Business
Marketing Executive - Bancassurance
Job Purpose: Responsible for meeting production target, both
new and renewal by generating new business directly and from intermediaries and
introducing the company’s products to existing and new intermediaries
including; banks, Deposit Taking Micro finances (DTMS) and Saccos.
Key Responsibilities
- Establish and build new relationships with
potential intermediaries that have prospective business that meets the
companies underwriting criteria2. Introducing the company’s products to
existing and new intermediaries
- Maintain existing relationships with
intermediaries in order to protect the existing books of business
- Identify new opportunities for growth in order
to drive ongoing sales
- Handle Medical tenders business (both direct
and through intermediaries) ensuring quality tender documents are prepared
in a timely manner.
- Co-ordinate the training of intermediaries on
new and enhanced products
- Co-ordinate any marketing campaigns to prospective
customers
- Provide market feedback to the underwriting
department to ensure quality service and underwriting standards are
maintained
- Regularly conduct market surveys aimed at
collecting market intelligence on products and competitor activity.
- Handle all queries and issues from
intermediaries.
Academic and Professional
Qualifications Required
- Graduate in Insurance, Marketing or a relevant
business field
- Good progress in professional qualifications
in Insurance or Marketing
Deputy Manager Claims (General Insurance
Business)
Job Purpose: To deputize the Claims Manager, oversee
investigations of claims and coordinate processing and payment of the same.
Key Responsibilities
- Ensure in-depth, investigation of actual
claims through direct or indirect contact with policyholders, claimants,
other carriers, physicians, contractors, attorneys, etc.
- Ensure applicable claims are reported
accurately and timely to reinsurance as required by procedure.
- Recommend for approval appropriate reserves on
files within the set guidelines and monitor the utilization of the
distributed reserve.
- Control and direct activities of defense
counsel, directly or indirectly through staff.
- Closely monitor statutory and case law changes
within jurisdiction and communicate changes to staff and customers.
- Coordinate efforts among staff and other
parties to achieve timely, equitable disposition of claims handled in the
Claims Department.
- Review, monitor and provide technical
expertise of staff and ensure that there is systematic adequate on job
training
- Monitor benchmarks and have working knowledge
of Expense and Payment controls, Large Losses, Staffing and Performance
Management.
Academic Qualifications
- Bachelors’ degree in Insurance, Business
Management, Accounting or any other business related field.
Professional Qualifications
- Diploma in Insurance, ACCA/CPA K
Experience
- 5 years’ working experience in a claims
department preferably in an insurance organization with a good
understanding of insurance operations.
Regional Manager (General Insurance
Business) – Coast Region
Job Purpose: To coordinate the marketing and
administrative/operations of the coast region and ensure
that set targets both in production and portfolio mix are achieved and streamline controls to achieve targeted profitability, while focusing on service delivery.
that set targets both in production and portfolio mix are achieved and streamline controls to achieve targeted profitability, while focusing on service delivery.
Key Responsibilities
- Formulate the marketing strategic plan for the
company in liaison with the Agency Managers and General Manager.
- Setting the production target and portfolio
mix per branch and monitoring compliance on weekly basis and report to the
General Manager on any non compliance and proposed solution.
- Assist the Agency and Unit Managers in
identifying and targeting the profitable market in each area and engage
the intermediaries by building strong relationships.
- Assist the Agency and Unit Managers in
recruiting and maintaining quality and licensed agents and implement the
agent’s loyalty program.
- Monitor the Coast region operations in the
following areas among others;
- Upfront premium collection and dealing with
any non compliance and reporting to GM.
- Ensure all the proposal forms generated from
the branch are duly completed with all the required documentation.
- Oversee the customer service aspects in the
branch.
- Train the Agency and Unit Managers and by extension
the branch staff on quality underwriting and product knowledge.
- Supervise the implement the SLAs between
branches and the head office.
- Assist in motivating the regional staff.
- Ensure discipline and office
ambience/cleanliness is maintained in all the branches and the Madison
Brand is visible and uniform in the entire region.
- Assist the Agency and Unit Managers in
identifying and visiting the major clients in the region in view of
acquiring direct business.(Develop new markets)
- Come up with branch visit schedules covering
the region with specific tasks to be accomplished during the visits.
- Coordinate promotion activities undertaken by
the company for the purpose of pushing the company’s general insurance
products in the region. E.g. Exhibitions, product training and promotion.
- Assist in establishing market intelligent by
collecting customers’ feedback and setting relevant data base for the
region and using the information to assist in formulating unique products
and partnership to serve the counties in the region.
- Assist in reviewing the existing range of
company’s products and coming up with product promotion materials to
assist in pushing sales including assisting in organizing any launch of
the products.
- Evaluate the franchise concept in each county
within the region to enable the company to establish presence in all the
counties at minimum cost.
Academic and Professional
Qualifications
- Minimum First Degree in a business related
filed
- Diploma in Sales and Marketing Management or
Entrepreneurship
- ACII/AIIK Diploma will be an added advantage
Experience and Knowledge
- Minimum 5 years Marketing and Underwriting and
3 years in management experience in the financial services and general
insurance industry
Job Title: National Sales Manager – General Insurance Business
Division: General
Insurance Business
Job Purpose: To develop the Agency Strategy and monitor
implementation throughout the country through coordination of the General
Insurance Business sales at National level and to ensure that the set targets
both in production, portfolio mix and profitability are achieved, while
focusing on service delivery.
Key Responsibilities
- To formulate the sales & marketing
strategic plan for the company in liaison with the General Manager –
General Insurance Business.
- To set production targets and portfolio mix
per region, monitor compliance on weekly basis and report to the General
Manager on any non compliance and proposed solution.
- Identify and target profitable markets in each
area in liaison with the Regional Managers and engage the intermediaries
by building strong relationships.
- Recruit and maintain quality Agency and Unit
Managers and continuously develop capacity to ensure that targets are
achieved, productivity and retention are sustained, and Company Policies
and relevant external legislation are observed at all times.
- Ensure that all customers are served
efficiently and the Madison Brand is visible and uniform in all the
regions.
- Assist the Agency and Unit Managers in
identifying and visiting the major clients in their regions in view of
acquiring direct business and developing new markets.
- To prepare branch visit schedules covering all
the regions with specific tasks to be accomplished during the visits.
- To oversee and coordinate promotion activities
undertaken by the company in the entire country for purposes of pushing
the company’s General Insurance products.
- To gather market intelligent by collecting
customers’ feedback and setting relevant data base for the regions and
using the information to assist in formulating unique products and
partnership to serve the region.
- To coordinate the review of the existing range
of company products and come up with product promotion materials to assist
in pushing sales as well as organizing any launch of the products.
- Coordinate training for all the sales team in
the country in respect to product knowledge and selling skills.
Academic and Professional
Qualification
- Minimum First Degree in a business related
filed
- Diploma in Sales and Marketing Management
- ACII/AIIK Diploma will be an added advantage
Experience and Knowledge
- Minimum 6 years in Sales/Marketing management
in the financial services and general insurance industry
- 2 years Agency sales experience at management
level.
Technical Job Related Knowledge
- Extensive knowledge of the industry and
regulatory requirements
- Selling and Business management
- Hands on experience in product development,
sales and marketing
- Risk awareness
- Process understanding
- Knowledge of Insurance law
- Business communications
Technical Competency
- Networking and relationship building skills
- Budgeting skills and analysis
- Strategic / Tactical thinking
- Leadership Skills
- Decisiveness
- Problem solving skills
- Verbal and written communication
- Good analytical skills
Job Title: National Sales Manager – Life Insurance Business
Division: Life Division
Job Purpose: To provide strategic leadership for the Agencies
and ensure that the strategies for profitable growth and growth in market share
are formulated and implemented as stipulated in the corporate plan.
In addition, the function will ensure
operational efficiencies within the Agency force.
Key Responsibilities
- Formulate and implement the Agencies long term
strategies and align them to the overall company objectives.
- Preparation and implementation of the Agencies
budget and plans so as to achieve the company’s short and long term
objectives as well as control and manage expenses.
- Oversee the recruitment, training,
coordination and supervision of the Agency force and continuously develop
capacity to ensure that targets are achieved, productivity and retention
are sustained, and Company Policies and relevant external legislation are
observed at all times.
- Take responsibility for the management and
allocation of all resources within the business to ensure that all
Agencies achieve their objectives within the set budgets and deadlines.
- Initiate adequate Sales Campaigns in all the
Agencies and ensure that quality business is transacted.
- Ensure that all field visits are well
co-ordinated and that comprehensive reports are submitted to the General
Manager – Life Business on a regular basis.
- Manage the Agents’ Compensation and benefits
effectively and efficiently
- Ensure that all Agents demonstrate a complete
mastery of product knowledge and always be updated of the market trends
and their implication to the Company and advise management accordingly.
- Ensure that the level of service to the
Agencies’ customers comply with the company’s customer service charter to
eliminate service delivery dissatisfaction.
- Assist in negotiating and opening of new
check-off facilities, within private sector, parastatal and Government
institutions.
- Prepare periodic Management evaluation reports
for all Agency Managers
- Manage the day to day operations of the
Agencies
Academic and Professional
Qualification
- Minimum First degree in a business related
field
- Diploma in Sales and Marketing Management or
Entrepreneurship
- Certificate of Proficiency
Experience and Knowledge
- Minimum 6 years in Sales/Marketing management
experience in the financial services and life insurance industry
- 2 years Agency sales experience at management
level
Technical Job Related Knowledge
- Extensive knowledge of the industry and
regulatory requirements
- Selling and Business management
- Hands on experience in product development,
sales and marketing
- Risk awareness
- Process understanding
- Knowledge of Insurance law
- Business communications
Technical Competency
- Networking and relationship building skills
- Budgeting skills and analysis
- Strategic / Tactical thinking
- Leadership Skills
- Decisiveness
- Problem solving skills
- Verbal and written communication
- Good analytical skills
Job Title: National Sales Manager – Life Insurance Business
Division: Life Division
Job Purpose: To provide strategic leadership for the Agencies
and ensure that the strategies for profitable growth and growth in market share
are formulated and implemented as stipulated in the corporate plan.
In addition, the function will ensure
operational efficiencies within the Agency force.
Key Responsibilities
- Formulate and implement the Agencies long term
strategies and align them to the overall company objectives.
- Preparation and implementation of the Agencies
budget and plans so as to achieve the company’s short and long term
objectives as well as control and manage expenses.
- Oversee the recruitment, training,
coordination and supervision of the Agency force and continuously develop
capacity to ensure that targets are achieved, productivity and retention
are sustained, and Company Policies and relevant external legislation are
observed at all times.
- Take responsibility for the management and
allocation of all resources within the business to ensure that all
Agencies achieve their objectives within the set budgets and deadlines.
- Initiate adequate Sales Campaigns in all the
Agencies and ensure that quality business is transacted.
- Ensure that all field visits are well
co-ordinated and that comprehensive reports are submitted to the General
Manager – Life Business on a regular basis.
- Manage the Agents’ Compensation and benefits
effectively and efficiently
- Ensure that all Agents demonstrate a complete
mastery of product knowledge and always be updated of the market trends
and their implication to the Company and advise management accordingly.
- Ensure that the level of service to the
Agencies’ customers comply with the company’s customer service charter to
eliminate service delivery dissatisfaction.
- Assist in negotiating and opening of new
check-off facilities, within private sector, parastatal and Government
institutions.
- Prepare periodic Management evaluation reports
for all Agency Managers
- Manage the day to day operations of the
Agencies
Academic and Professional
Qualification
- Minimum First degree in a business related
field
- Diploma in Sales and Marketing Management or
Entrepreneurship
- Certificate of Proficiency
Experience and Knowledge
- Minimum 6 years in Sales/Marketing management
experience in the financial services and life insurance industry
- 2 years Agency sales experience at management
level
Technical Job Related Knowledge
- Extensive knowledge of the industry and
regulatory requirements
- Selling and Business management
- Hands on experience in product development,
sales and marketing
- Risk awareness
- Process understanding
- Knowledge of Insurance law
- Business communications
Technical Competency
- Networking and relationship building skills
- Budgeting skills and analysis
- Strategic / Tactical thinking
- Leadership Skills
- Decisiveness
- Problem solving skills
- Verbal and written communication
- Good analytical skills
Application Procedure
Interested candidates should email
their applications and a detailed CV to md@madison.co.ke
