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Customer Service Representative Job in Nairobi Kenya

Customer Service Representative
Location: Nairobi

Our client, an established and fast growing retail brand whose core business is providing Purified water solutions for residential, commercial and industrial clients is looking for a Customer Service Representative. 

The ideal candidate is expected to provide rich experiences to customers by connecting them with the company’s partners and products, thus facilitating repeat visits and marketing of the company through client referrals.

Key Responsibilities

  • Promote and sell all the company products under specified categories
  • Awareness creation of company products & services to key target groups
  • Coordination of company Commercial & Industrial Sales activities with the aim of satisfying customer needs and maximizing revenues.
  • Market research on new products to be added on your category
  • Development, design and calculation of attractive offers and promotions based on market feedback or established demand
  • Implement sales promotion actions in-house, locally and regionally
  • Prepare quotes and tenders as well as follow up on leads and repeat orders
  • Planning, coordination and implementing of all sales trips in the country by agreement with the Managing Director
  • Represent company at specialist trade fairs and workshops, agreed by the Managing Director
  • Regular visits and agreements with large corporates and other organizations
  • Identification of potential new accounts and assuring the corresponding sales activities to win these guests.
  • Organization and management of promotions, competitions, demos and exhibitions
  • Planning, organization of written, telephone, personal contacts with guests and supervision of these contacts
  • New acquisition of accounts/guests in all segments
  • Organize comprehensive information to existing and potential customers regarding the product range offered by the organization, with the aid of the relevant sales resources and sales channels
  • Keep communication with clients on-going to promote and develop and extend the business
  • Perform any duty which the company may from time to time assign in connection with the business of the company in my capacity as sales executive and in all respects conform to and comply with the proper and reasonable directions of the company
Key Skills and Competences
  • Preferably a University Graduate in Business Management, Commerce, Business, Economics or other related studies.
  • At least 3 years Customer Service/Care, Sales, Account Management, Business Development or related experience
  • Knowledge of customer service principles and practices
  • Team Management Experience
  • Knowledge of administrative procedures and relevant computer application
  • Target setting, budget creation and statistical analysis experience
  • Excellent interpersonal and customer care skills
Basic Requirements
  • Interpersonal Skills and Customer Service Orientation
  • Communication Skills - Verbal and Written, as well as Listening Skills
  • Problem Analysis and Problem-Solving
  • Attention to Detail and Accuracy and Data Collection
  • Adaptability, Initiative and Stress tolerance
  • Comply with all company policies.
  • Comply with all systems and procedures as laid down by the Company’s Board of Directors
  • A mature, presentable and focused professional
  • The management reserves the right to change/extend this statement if necessary at any point of time during employment
To apply, send your CV only to by 23rd May 2015. 

Kindly indicate the position applied for as well as the salary expectation.

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