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Customer Service Executives Jobs in Kenya

AutoXpress is the leading vendor of auto parts and accessories in East Africa with a network of 24 branches across Kenya, Rwanda and Tanzania. 

It represents some of the best known global brands in the automotive sector ranging from Pirelli and Dunlop in the tyre sector to Bosch in the service parts sector.

As it expands its network in Kenya, AutoXpress is seeking to recruit highly motivated, intelligent and hardworking individuals for the position below:

Corporate Customer Service Executives (Nairobi, Western, Central & Coast)
Function: This position is responsible for managing and growing the corporate customer portfolio, orienting them to the company products, responding to enquiries, providing information that helps customers in making purchasing decisions ensuring exceptional customer service while maintaining maximum profitability.

It also entails sourcing for potential customers and bringing them on board.

Principal Accountabilities
  • Maintain existing customers, identify and bring on board new potential customers
  • Communicate new products and services
  • Ensure customer satisfaction
  • Create and maintain a fleet profile for all existing and potential customers
  • Carry out market research, competitors and customer surveys to identify emerging customer needs
  • Prepare sales, activity and customer feedback reports
  • Contribute in developing sales strategy for the company
  • Responsible for debt collection for allocated customer accounts
  • Perform any other duties that may be required
Education, Experience and Knowledge
  • Bachelor’s degree in a business related discipline; sales and marketing an added advantage
  • Valid driving license
  • At least 2-3 years in a similar position in the automotive industry
  • Good knowledge of automotive mechanics
  • Computer literacy in MS Office packages
Interested candidates should apply by emailing a CV and details of current remuneration package to by 5th of June 2015.

The email subject should clearly indicate the position, region(s) and town(s) being applied for.

Regions & towns are: 

  • Nairobi 
  • Western Kenya: Eldoret, Kitale, Kakamega, Kisumu, Kisii, Kericho, Nakuru & Naivasha 
  • Central: Thika, Meru, Nyeri & Nanyuki 
  • Coast: Mombasa, Malindi & Diani

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