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Customer Service Executive Job in Nairobi, Kenya (30K - 40K)

Job Title: Customer Service Executive 
Industry: Construction
Location: Mombasa road, Nairobi
Salary: 30K – 40K gross

Our client is recently set up international company in Kenya that specializes in supply of building materials and contracting of interior design work for high end residential and commercial projects. 

They have subsidiaries in Europe, Asia, and the Middle East. Kenya is the 1st branch in Africa. They seek to hire a customer service executive to deal with clients issues and to make sure that the client is satisfied.

Duties and Responsibilities
  • Act as the first point of contact to clients, suppliers, subcontractors, government and any other third parties
  • Handle day today customer complaints
  • Applying for work permits, licenses, certificates and other relevant documents
  • Communicating to the clients either via email, face to face, telephone etc
  • Make customer follow ups and providing feedback to the management
  • Formulating and reviewing documents such as proposals, letters, and quotations for customers.
  • Coming up and maintaining an efficient filling system
  • Coming up with reports
  • Offer support to the sales and projects department so as to achieve set targets
Qualifications and Experience
  • Diploma in Customer care, Business Administration or related field
  • At least 3 years of experience in a similar role with a busy construction company
  • Good communication skills
  • Attention to details.
  • Excellent communications skills both verbal & written.
  • Fluent in English & Swahili.
  • Positive attitude very critical
  • Techno savvy
  • Versatile
  • Previous contact centre experience
If you are up to the challenge, posses the necessary qualification and experience, please send your CV only quoting the job title on the email subject (Customer Service Executive 30 – 40K gross) to before 29th May, 2015

Kindly indicate current/last salary on your CV

N.B: We do not charge any fee for receiving your CV or for interviewing

Only candidates short-listed for interview will be contacted

The Recruiting Manager
Corporate staffing Services
Nabui House, 3rd floor, Westlands. 

(Next to Unga House)

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