Exciting Career Opportunity: At Kenya Orient Insurance, we take pride in our
highly qualified professionals who deliver our mission every day to provide
Unique, Relevant and Innovative insurance solutions that exceed our customer’s
expectations.
We are seeking to recruit the following high calibre individual to join our
team of young professionals. Job Title: Customer Service Executive
Department: Customer Experience & Projects
Immediate Supervisor: Assistant
Manager- Customer Experience
Overall Responsibility: The position is responsible for support of the organization’s business retention objective and enhancement of quality of data and reporting
Key Tasks, Duties and Responsibilities
Overall Responsibility: The position is responsible for support of the organization’s business retention objective and enhancement of quality of data and reporting
Key Tasks, Duties and Responsibilities
- Assist the customer service unit in handling
of customer complaints, queries and/or feedback in a timely manner
- Responsible for compilation of the business
retention reports for review and analysis
- Actively participate in data enrichment which
involves data capture, review, analysis and generate reports as may be
required
- Participate in the Internal Quarterly feedback
initiative
- Track and follow-up of timely reports from the
contact center
- Track and report the company’s performance in
delivering the required customer experience
- Act as a liaison between the contact center
and unit on daily operations
- Handle the implementation and learning of the
Customer Experience ERP modules
- Mine and analyze data to determine the level
of customer service in each function
- Mine and utilize data to enhance the customer
profile
- Any other duties as assigned by supervisor
from time to time
Requirements
- Bachelor’s Degree in Actuarial
Science/Statistics or equivalent
- 4 years of relevant working experience
Competencies
- Knowledge in Claims and Underwriting
- Strong Organization and Analytical skills
- Ability to lead and develop others
- Ability to build relationships, innovativeness
and customer orientation
How to Apply
If you are interested in the position
and have the required qualifications, skills and experience, CLICK HERE to
Apply and submit a duly filled application form on or before Monday 20th May
2015.
