Customer Service Assistants Jobs in Kenya

AutoXpress is the leading vendor of auto parts and accessories in East Africa with a network of 24 branches across Kenya, Rwanda and Tanzania.

It represents some of the best known global brands in the automotive sector ranging from Pirelli and Dunlop in the tyre sector to Bosch in the service parts sector.

As it expands its network in Kenya, AutoXpress is seeking to recruit highly motivated, intelligent and hardworking individuals for the position below:
Retail Customer Service Assistants (Nairobi, Western, Central & Coast)
Function: This is a training position leading to the position of retail customer service executive. 

The person is responsible for welcoming retail customers (physical as well as telephone), responding to enquiries, orienting them to the company products and assist in making sales.


Principal Accountabilities
  • Familiarize yourself with the company products and services
  • Welcome the customer to the branch (either physically or over the phone)
  • Recommend and select the right product to suit the customer’s requirements
  • Explain the product technical features and benefits to the customer; you may also have to demonstrate the use and operation of the product
  • Cross sell other products
  • Liaise with stores and workshop department for delivery of products and services
  • Ensure that accurate documentation is done and payment is collected
  • Communicate any introduction of new products and to the customer
Education, Experience and Knowledge
  • Diploma in sales and marketing, degree is an added advantage
  • At least 2 years experience in a similar position in the automotive industry or 3 years work experience in customer service or marketing
  • Knowledge in automotive mechanics is advantageous
  • Computer literacy in MS office
Interested candidates should apply by emailing a CV and details of current remuneration package to by 5th of June 2015.

The email subject should clearly indicate the position, region(s) and town(s) being applied for.
Regions & towns are: 

  • Nairobi
  • Western Kenya: Eldoret, Kitale, Kakamega, Kisumu, Kisii, Kericho, Nakuru & Naivasha
  • Central: Thika, Meru, Nyeri & Nanyuki 
  • Coast: Mombasa, Malindi & Diani