Vacancies in Publishing and Marketing
Firm
Customer Care Agents
Customer Care Agents
Number of positions: Two (2)
Location: Nairobi
The company is also actively involved
in a variety of activities including events, exhibitions and promotions that
complement its publications and has won several awards including the
International Quality Crown Award in the Gold Category for outstanding
commitment to quality and excellence.
Our client seeks to hire competent and experienced
Customer Care Agents who will add value to its operations.
Job Summary: Provide rich experiences to customers by connecting
them with the company’s partners in the tourism and conferencing sector, thus
facilitating repeat visits by customers and marketing of the company through
client referrals.
Key Responsibilities
·
Determine customer requirements
accurately and precisely and channel them appropriately to the company’s
partners (hotels, restaurants and conferencing facilities)
·
Answer customer inquiries by
clarifying desired information; researching, locating, and providing
information to customers to enable them make an informed decision
·
Resolve customer issues and concerns
by clarifying issues; researching and exploring alternative solutions;
implementing solutions and escalating unresolved problems
·
Sell additional company services by
recognizing new opportunities and explaining new product/service features
·
Maintain key client database by
entering and updating information
·
Enhance the company’s reputation by
honouring new and different requests from clients and thus provide more
opportunities for the firm to grow its revenue streams
·
Explore opportunities to add value to
clients and enrich their experiences
Key Qualifications and Experience
·
At least two years relevant
experience.
·
Experience in a call centre
environment will be an added advantage
·
Training in customer service
·
Diploma in Communications/Marketing/Public
Relations
Key Skills and Competencies
·
Customer-orientation
·
Excellent listening skills and phone
etiquette
·
Excellent verbal communication skills
·
Excellent interpersonal and
relationship-building skills
·
Excellent problem-solving skills
How to Apply
Interested candidates are encouraged
to apply with a cover letter and detailed CV clearly indicating their current
telephone number and email address only to recruitment@parkerrandall-ea.com.
Include the names of 3 referees with their current telephone and email contacts.
In your application, please quote your current and expected salary.
Kindly follow these instructions to avoid disqualification of your application.
Only short-listed candidates will be contacted. We are an equal opportunity employer.
Application deadline: Monday, 25th May 2015.
Note: DO NOT attach certificates or testimonials.
