Job Description: Client / Customer Relations Manager
Duties and Tasks
- Responsible for maintaining and developing
client-business relationships
- Must have a strong understanding of their
company's products or services and knowledge of their competition.
- Must design plans to achieve these goals and
create strategies to combat potential revenue losses
- Must be ready to develop creative solutions
for existing clients, as well as pursue new clientele opportunities
- Provide help and advice to customers using
organization’s products or services;
- Communicating courteously with customers by
telephone, email, letter and face to face;
- investigating and solving customers' problems,
which may be complex or long-standing problems;
- keeping accurate records of discussions or
correspondence with customers;
- analyzing statistics or other data to
determine the level of customer service your organization is providing;
- producing written information for customers,
often involving use of computer packages/software;
- writing reports analyzing the customer service
that your organization provides;
- developing feedback or complaints procedures
for customers to use;
- improving customer service procedures,
policies and standards for our organization or department;
- meeting with other managers to discuss
possible improvements to customer service;
- training staff to deliver a high standard of
customer service;
- leading or supervising a team of customer
service staff;
- keeping ahead of developments in customer
service by reading relevant journals, going to meetings and attending
courses.
Skills Required
- Communication and negotiation Skills
- Decision Making
- Organization
- Strong Attention to Detail
- Time Management
- Report writing
- Planning and analytical skills
- High level Integrity
- Good Presentation Skills
Requirements and Experience
- At least 5 years experience in busy
environment in a supervisory role
- Applicant must be a holder of a Bachelors
Degree in Business or related field.
How to Apply
eMail your application to recruitment@careerdirections.co.ke
Highlight the job title on the subject line.
Deadline: Monday, 25th May 2015
eMail your application to recruitment@careerdirections.co.ke
Highlight the job title on the subject line.
Deadline: Monday, 25th May 2015
