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Recruitment at I&M Bank Kenya

I&M Bank, a leading Kenyan commercial banking group with a regional presence in 4 countries, is expanding its Agency Banking networks in major towns and in this regard we are seeking to recruit highly competent individuals for the position of Regional Supervisor - Agency Banking. 

There are 3 available positions based in Kisumu, Mombasa and Nairobi.

Regional Supervisor - Agency Banking (Western, Coast, Nairobi)

Job Summary: The ideal candidates will be responsible for driving profitability, deposits, customer acquisition and generating revenues through increased transactions in Agency Banking by providing leadership to the branches in the region allocated on recruitment and management of agents and super agency business.

Key Duties and Responsibilities:

The Incumbent will report to the Head of Agency Banking / Regional Manager, Business Development and will be responsible for:

  • Liaising with branch heads on identification of the new prospective agents in their areas
  • Supporting branches in reaching out to prospective identified agents and proposing wills for partnership.
  • Ensuring documentation submitted from the agents are up to date for CBK approvals.
  • Before operationalizing of new agent outlets – ensure training of agents and agent assistants has been carried out. Ensuring turnaround time at agent location is minimal i.e. for transactions, accounts submitted by customers at agent location, dispute resolutions and files submitted for agency approval.
  • Training on trouble shooting of trade tools at agency location through the respective branches.
  • Ensuring that the Agents are monitoring their cash in tills at outlet and float in the Bank account.
  • Growing the super and retail Agency business in the branches
  • Ensuring audit findings and recommendations are implemented in a timely manner at the agent locations.
  • Performing any other duty as may be allocated by Head of Agency banking.
Key Performance Measures:
  • Market growth- number of agents recruited
  • Customer growth- new accounts opened
  • Profitability
  • Agent transactions
  • Touch and feel- Agency Distribution
  • Market share
  • Customer feedback
  • Customer satisfaction score
  • Policies and procedures adherence
  • Agent product awareness score
  • Marketing campaigns
  • Customer brand awareness score
Desired Skills and Experience:
  • A Bachelor’s degree in business related field with a professional qualification in banking. A master’s degree in strategic management will be an added advantage.
  • At least 5 years specific experience in setting up and running an Agency Banking business in a commercial bank at a senior level with sufficient knowledge on agency banking operations, CBK/PG/15 and Agency Banking systems.
  • In-depth knowledge and established contacts within the Agency Banking industry.
  • Successful track record of business line development of Agency Banking in a commercial bank.
  • Proven leadership skills.
  • Have a strong appreciation of banking technological requirements and needs.
  • In depth geographical terrains: Nairobi, Coast or Western/Nyanza regions
  • Knowledge of operational policies, procedures and legalities relevant to branch operations

Vacancy: Officer - Agency Operations
Ref: OAO/3/2015 

Job Summary: The ideal candidates will be responsible for supporting the agency business on issues of operations, filing, appraisal preparations, report generations, troubleshooting, TAT and approvals.

Key Duties and Responsibilities:

The Incumbent will report to the Manager, Agency Banking Operations and will be responsible for:
  • Ensuring the Bank acquires quality and worthwhile agents through diligent appraisal and assessment of agency files submitted from branches.
  • Providing operational support to branches by ensuring merchandising material, collaterals and other required tools of trade are supplied as required.
  • Ensuring that all agency banking files are updated, well stored, and easy to retrieve as per set guidelines.
  • Ensuring that the CBK/PG/15 guidelines are adhered to in agency appraisal, agent operationalization and CBK reporting.
  • Implementing audit findings and recommendations and ensuring compliance with the bank’s policies and procedures on Agency operations and documentation is adhered to fully.
  • Ensuring that the bank’s image and brand is protected at all times by ensuring that supervisors and branches have the right material and information for use at agent locations and to the Bank customers.
  • Championing customer experience; by engaging with various customers at the Agent locations while facilitating feedback to both the branch management and officers for remedial action to enhance customer WOW experience.
  • Ensuring the uptime of the system is 100% through constant tests/trials and troubleshooting.
  • Assisting in carrying out UATs in order to have a good system for use by the agents and customers.
  • Generating reports on the number of transactions, agency business growth and insights.
  • Performing any other duty as may be allocated by the Head of Agency Banking
Key Performance Measures
  • Market growth- number of agents approved
  • Touch and feel- Agency Distribution
  • Customer satisfaction score
  • Policies and procedures adherence
  • Agent product awareness score
  • Marketing campaigns
  • Customer brand awareness score
Desired Skills and Experience
  • Bachelors’ degree in Business related field and/or Business information technology
  • Working knowledge on agency banking operations, CBK/PG/15 and Agency systems.
  • Demonstrated ability to effectively analyze data and develop insights
  • Critical thinking skills.
  • Ability to work effectively in a fast-paced environment.
  • Demonstrated ability to develop effective working relationships and excel in a cross-functional environment.
  • Demonstrated track record of performing such functions.
  • Have a strong appreciation of banking technological requirements and needs.
  • Minimum 3 years’ experience in banking operations with a strong customer relations ability and strong appreciation of information, communication and technology.

Relationship Manager, Custodial Services
: RMCS/3/2015

I&M Bank is seeking to recruit the following position and is seeking a highly competent individual with experience in growing and developing custodial related services as per RBA regulations.

Job Summary:
 The ideal candidate will be responsible for the growth and development of custodial related services as well as effectively supervising the department’s custodial operations within the framework of standard operating procedures and as per the Retirement Benefit Authority (RBA) regulations.

Key Duties and Responsibilities:

The Incumbent will report to the Manager, Corporate & Strategic Planning and will be responsible for:
  • Developing and driving the Custodial Services Strategy.
  • Spearheading the development and implementation of new Custody Services products.
  • Sourcing for new business and customers under the Custodial related services to ensure the achievement of the approved budget.
  • Delivering consistent seamless customer service through maintenance of high service standards, relationship management and partnerships for the Custody business (customers, fund managers, brokers, regulators, administrators and stakeholders).
  • Supporting bank branches in all Custodial related issues; increase the wallet size per customer; ensure all delivery channels are managed effectively resulting in excellent customer service; maintain the customer service levels and TAT for the departmental product processing.
  • Attending to customer referrals.
  • Initiating marketing activities targeted towards Custodial client schemes.
  • Liaising with administrators & fund managers for documentation and custody fees.
  • Ensuring recovery of the Department incomes when they fall due.
  • Training and mentoring branches and relationship managers on Custodial products.
Desired Skills and Experience
  • Bachelor’s degree in any discipline from a recognized institution.
  • At least 5 years’ experience in custodial services, relationship management and sales.
  • Excellent communication and interpersonal skills;
  • Good marketing skills;
  • Good knowledge of market regulations, operations and practices;
  • Good knowledge of capital markets and the pensions industry; and
  • A good understanding of investment banking products 

Debt Recovery Manager

I&M Bank is looking to recruit a competent and highly motivated individual for the following position:

Job Summary:
 The Job holder will be responsible for reviewing the Bank’s non-performing assets book and developing appropriate strategies to ensure timely recovery of amounts due, with minimum loss exposure for the Bank. 

Periodically reviewing securities held against NPAs in order to identify possible gaps and institute measures necessary to rectify these, so as to safeguard the Bank’s interest. 

Bringing overall Debt recovery knowledge and experience to bear in advising key stakeholders on common pitfalls to avoid in the overall structuring and management of credit facilities.
Key Responsibilities:

The Incumbent will report to the Senior General Manager Debt Recovery and will be responsible for:

  • Providing appropriate inputs at Board and Management Committees’ level to ensure appropriate measures are taken to rectify any identified gaps in the lending process.
  • Based on overall assessment of the Bank’s NPA book and debt recovery success rate, critically reviewing all non-performing facilities and development of appropriate strategies to ensure the Bank recovers the amounts due in an efficient and cost effective manner.
  • On a case by case basis, assessing the Bank’s positioning and its ability to recover the amounts due without forced realization of securities held as far as possible. This includes detailed negotiations with the defaulting clients for facilities re-structure, where possible, in order to maintain customer goodwill.
  • Where realization of securities held is inevitable, ensuring the process is handled procedurally in order to avoid delay through intermittent ligation. Similarly ensuring the defaulting client’s rights are respected in order to avoid potential risk exposure to the Bank through litigation or adverse publicity.
  • Undertaking periodic review of securities held against all non-performing facilities in order to ensure these are perfected and that no dilution happens during the debt recovery period.
  • Planning and closely coordinating the Debt Recovery process with various stakeholders, including Lawyers, valuers and auctioneers amongst others, in order to avoid undue delay and recovery costs escalation.
  • For cases in court, ensuring the relevant evidence in support of the Bank’s case is properly documented and shared with the key stakeholders in good time, ahead of court appearances. Representing the Bank as a witness as and when required.
  • Where the Bank is represented in court by other witnesses, ensuring these witnesses are well prepared with factual information and absolute clarity on the background of each case.
  • Providing periodic reports to Management and respective Board Committee’s on the Recovery Status of each non-performing facility, with clear recommendations on the way forward or closure.
  • Liaising with the Head of Credit to ensure provisions held against bad & doubtful debts are adequate and in compliance with the Prudential Guidelines.
  • Liaising with the Heads of Credit and Finance to ensure appropriate adjustments are made to the provisions for bad & doubtful debts per the Prudential Guidelines in order to comply with IFRS requirements.
Qualifications and Competencies:
  • Bachelor’s degree in any business related field.
  • Professional qualifications in CPA/AKIB will be an added advantage.
  • Masters in a business related field such as Strategic Management, Economics, Finance, and Operations etc.
  • Minimum 7 years banking experience. At least 4 years should be at managerial level
  • Strong analytical skills
  • Excellent negotiation skills
  • Effective communicator – both verbally and in writing.
  • Strong interpersonal relationships.
  • Focused and self-driven
  • Attentive to detail.
If you believe you meet the above requirements, please send your application together with a comprehensive curriculum vitae indicating your qualifications, present position, contact, current salary and names of three referees. 

Your application should reach the below address on or before 10th April 2015. 

Please quote reference number followed by the position applied for in the application

The AGM Human Resources
I&M Bank Limited
I & M Tower, Kenyatta Avenue
P.O Box 30238 – 00100, 

Or email:

Only short listed candidates will be contacted. 

Canvassing will lead to automatic disqualification.

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