Call Center Supervisor (Sup caller) - Kenya
Location: Nairobi
Industry: Health
Our client is a fast-growing
International Pharmaceutical Company with a proven track record of developing,
manufacturing and marketing high quality pharmaceutical formulations at
affordable prices for the global market.
Someone from Healthcare, Insurance,
Pharmaceuticals or other Service Industry is more eligible for this position.
Key Tasks and Responsibilities
- The incumbent would be responsible to handle
call-closings, Business wrap up and handle key business calls.
- Manage the entire show and stand responsible
for the effectiveness and the Call economy.
- Maintain standard AHT (average Handling Time).
- Do Call Barging; take Mock calls, Quality
Reporting.
- Call statistics and manage Caller efficiency
by giving Training, Tailor make scripts as and when required for the
Campaigns.
Qualification and Experience
- Should be a Graduate with good knowledge of IT
systems ( Like server, Soft / hard Dialer and Telephonic gazettes)
- Excellent Communication skills in English.
- Local language is an absolute
preference.
- Outstanding organization and planning skills.
- Self driven with high level of integrity and
professionalism.
Call Centre Manager
Location: Nairobi
Industry: Health
Our client is a fast-growing
International Pharmaceutical Company with a proven track record of developing,
manufacturing and marketing high quality pharmaceutical formulations at
affordable prices for the global market.
They are seeking to recruit a Call
Centre Manager.
The Ideal candidate MUST have at
least 4 years experience with excellent skills in Talent acquisition.
Key Tasks and Responsibilities
- Recruitment for his/her executives/ team
members
- Design and suggest the training plan
- Define the marketing model/architecture
- Prepares call center performance reports by
collecting, analyzing, and summarizing data and trends.
- Determines call center operational strategies
by conducting needs assessments, performance reviews, capacity planning,
and cost/benefit analyses; identifying and evaluating state-of-the-art
technologies; defining user requirements; establishing technical
specifications, and production, productivity, quality, and
customer-service standards; contributing information and analysis to
organizational strategic plans and reviews.
- Accomplishes organization goals by accepting
ownership for accomplishing new and different requests; exploring
opportunities to add value to job accomplishments.
- Develops call center systems by developing
customer interaction and voice response systems, and voice networks;
designing user interfaces; developing and executing user acceptance test
plans; planning and controlling implementations.
Qualification and Experience
- Minimum 4 years experience in similar role
- Excellent communication skills
- Minimum of Degree in HR, Communication,
Public Relations or Marketing
- Should be between 24-28 years
- Outstanding organization and planning skills.
- Self driven with high level of integrity and
professionalism.
- Good Interpersonal skills and an eye for smart
observation.
To apply, send your CV and cover
letter to recruit@flexi-personnel.com before noon 18th April, 2015.
Clearly indicate the position applied
for and the minimum salary expectation on the subject line.
