Job Title: Solar Company Customer
Care Executive
Industry: Renewable Energy
Location: Nairobi
Salary: Kshs 20K – 35K gross
They are a leading internationally
recognized design, manufacturing, marketing, sales and after sales Company of
Solar Electricity (PV), water heating systems and street lighting.
They recently received additional
funding that will help in setting up and supporting their operations in Kenya
and Africa at large.
Key Responsibilities
Key Responsibilities
- Manage customer complaints: get the customer
complaints through branches and customer care number on daily basis,
update in the system, track the lead-time for complaint closure, and
follow up to ensure all complaints are closed
- Communicate with customers and branches about
repair and replacements of defective systems. Ensure systems are replaced
in time when required
- After sales service: despatch monthly
preventive maintenance schedule to all branches, get the service reports
from branches and update in the system
- Customer satisfaction survey: conduct customer
satisfaction survey over phone to ensure customer’s satisfied with
product, installation, service, and report back to management
- Manage customer database, update all customer
and system installation in the system, follow-up with branches for getting
all documents and installation details
- Daily updating activity of customer database
- Daily reporting of customer complaints to
Operations Manager
- Tracking of customer complaints for 100%
closure
- Ensure customers and branches are informed
about status of repair and replacement of defective systems. Monitor
systems get replaced on time
- Release of preventive maintenance schedule to
branches
- Tracking of preventive maintenance service for
100% completion within due date
- Maintain filing system at head office of
customer records
- Provide daily, weekly and monthly MI related
to after sales service to management team
- Conduct customer satisfaction survey every
month / quarter
- On- line maintenance and tracking of Annual
Maintenance Contracts
Skills and qualifications required
- Degree or diploma in business management,
administration or customer care
- 3-5 years of experience in customer care
- Good typing speed
- Quick learner, so that if not technical by
background, can pick it up
- Excellent communicator
- Confident and able to handle outside calls
from customers
- Proficient in English and Kiswahili
- Go-getter that ensures any open / pending item
is closed
- Self-sufficient, able to deliver with minimal
oversight
If you are up to the challenge,
posses the necessary qualification and experience, please send your CV only
quoting the job title on the email subject (Solar Company Customer Care
Executive 20 – 35K gross) to jobs@corporatestaffing.co.ke before Tuesday
21st April, 2015
Kindly indicate current/last salary on your CV
Kindly indicate current/last salary on your CV
N.B: We do not charge any fee for receiving your CV or for interviewing
Only candidates short-listed for interview will be contacted.
The Recruiting Manager
Corporate staffing Services
Nabui House, 3rd floor, Westlands.
(Next to Unga House)
