Job Title: Solar Company Operations Officer
Industry: Renewable Energy
Location: Nakuru
Salary: Kshs
60K - 80K gross
Our client has an outstanding career opportunity for an Operations officer to
join their company. They are leading internationally recognized vendors of
solar generators and shower systems.
The Operations Executive will be
responsible for the overall responsibility of the daily administrative
activities of our clients’ branch as well as ensure that the branch is
profitable
Job Purpose
- Overall management of a branch
- Ensure branch is overall profitable
- To be overall responsible for the daily
administrative activities of a branch
- To ensure effective implementation of SOP on a
consistent basis
- To ensure overall high levels of customer
satisfaction – both for walk-ins, and installed systems
Key Responsibilities
- Know the Company Standard Operating Procedures
fully and ensure effective implementation
- Overall responsible for the branch administrative
activities
- Administer all SOP and essential paperwork at
the branch according to filing system
- Manage and maintain the filing system strictly
according to guidelines from the Company
- Ensure warranty visits due for the month are
administered and properly executed in the month due
- Keep logistics costs for delivery to customer
to minimum
- Track order forms and receipts in line with
standard operating procedures and without deviations
- In case of deviations, execute administration
for invoice reversal and de-installation
- Continually review the availability of
marketing literature, and sales tools and indent as required
- Report necessary sales, collections, etc, on
timely basis
- Ensure consistent and accurate receivables
tracking, and provide updates for weekly meeting
- Ensure consistent complaint reporting through
active communication with field and updates
- Ensure complaints are attended to within 48
hours to the satisfaction of the customer
- Oversee timely and proper bank remittances in
line with company SOP
- Ensure branch telephone expenses are kept a
minimum, and ensure no abuse of telephone privilege
- Develop product knowledge and customer skills
to handle all walk-ins to generate sales
- Ensure the branch is maintained in a neat, and
clean fashion – both inside, and exterior
- Attend training when called upon to do
- Ensure that if branch is audited, the audit
results reflect excellent adherence to SOP
- Ensure staff training at HQ, as per HR
guidelines
- To meet high ethical standards in line with
the company culture
Minimum Qualifications
- University Graduate/Diploma in logistics,
accounting, administration or relate fields
- At least 5 years commercial / accounting
/logistics experience (particularly billing, receipt handling, filing,
etc)
- Computer literate (capable of using word and
excel and the company’s own IT systems)
- Strong public relations skills
- Speedy action and proactive
- Ability to work independently
- Accuracy and attention to detail
- Excellent computer literacy
Job Title: Solar CompanyOperations Officer
Industry: Renewable Energy
Location: Kisumu
Salary: Kshs
60K - 80K gross
Our client has an outstanding career opportunity for an Operations officer to join their company.
Our client has an outstanding career opportunity for an Operations officer to join their company.
They are leading internationally
recognized vendors of solar generators and shower systems.
The Operations Executive will be
responsible for the overall responsibility of the daily administrative
activities of our clients’ branch as well as ensure that the branch is
profitable
Job Purpose
- Overall management of a branch
- Ensure branch is overall profitable
- To be overall responsible for the daily
administrative activities of a branch
- To ensure effective implementation of SOP on a
consistent basis
- To ensure overall high levels of customer
satisfaction – both for walk-ins, and installed systems
Key Responsibilities
- Know the Company Standard Operating Procedures
fully and ensure effective implementation
- Overall responsible for the branch
administrative activities
- Administer all SOP and essential paperwork at
the branch according to filing system
- Manage and maintain the filing system strictly
according to guidelines from the Company
- Ensure warranty visits due for the month are
administered and properly executed in the month due
- Keep logistics costs for delivery to customer
to minimum
- Track order forms and receipts in line with
standard operating procedures and without deviations
- In case of deviations, execute administration
for invoice reversal and de-installation
- Continually review the availability of
marketing literature, and sales tools and indent as required
- Report necessary sales, collections, etc, on
timely basis
- Ensure consistent and accurate receivables
tracking, and provide updates for weekly meeting
- Ensure consistent complaint reporting through
active communication with field and updates
- Ensure complaints are attended to within 48
hours to the satisfaction of the customer
- Oversee timely and proper bank remittances in
line with company SOP
- Ensure branch telephone expenses are kept a
minimum, and ensure no abuse of telephone privilege
- Develop product knowledge and customer skills
to handle all walk-ins to generate sales
- Ensure the branch is maintained in a neat, and
clean fashion – both inside, and exterior
- Attend training when called upon to do
- Ensure that if branch is audited, the audit
results reflect excellent adherence to SOP
- Ensure staff training at HQ, as per HR
guidelines
- To meet high ethical standards in line with
the company culture
Minimum Qualifications
- University Graduate/Diploma in logistics,
accounting, administration or relate fields
- At least 5 years commercial / accounting
/logistics experience (particularly billing, receipt handling, filing,
etc)
- Computer literate (capable of using word and
excel and the company’s own IT systems)
- Strong public relations skills
- Speedy action and proactive
- Ability to work independently
- Accuracy and attention to detail
- Excellent computer literacy
Job Title: Solar Company Junior Technician
Industry: Renewable
Energy
Location: Kisumu
Salary: 60K – 70K gross
Our client has an outstanding career opportunity for a junior technician to join their company.
Our client has an outstanding career opportunity for a junior technician to join their company.
They are a leading internationally
recognized design, manufacturing, marketing, sales and after sales Company of
Solar Electricity (PV), water heating systems and street lighting.
They recently received additional
funding that will help in setting up and supporting their operations in Africa.
Job Purpose
- To work as an effective member of the local
team at designated branch
- To ensure a positive customer experience for
all customer’s served by the branch
- Responsible for installation of the Company’s
products to highest standards of quality
- Responsible for responsive after-sales service
/ trouble-shooting, and selling of service packages
Key Responsibilities
- Install systems in line with the Company’s
quality standards
- Ensure preventive maintenance completed in
line with company’s quality standards, in timely manner
- Trouble-shoot / close complaints within 48
hours
- Report back to the branch any customer
complaints identified in the field
- To effectively sell service packages to
existing customers, as well as non-Orb customers
- Regularly attend training organized by the
Company, and improve installation/maintenance skills
- Complete all Company documentation in a clear,
consistent and timely manner and return to branch
- Respond efficiently and effectively to your
line manager
- Strictly follow the Company’s standard
operating procedures (SOP)
- Always attend the mandatory weekly meeting
Minimum Qualifications
- Degree in Engineering (Mechanical/Electrical)
- One year working experience
- Or, candidate with 3 years house-wiring
experience
- Disciplined worker, can operate according to
Company schedule
- Organized thinker, neat in his / her work
- Self-starter with initiative
- Able to travel at short notice
Competencies and Skills
- Strong and aggressive motivation.
- Speedy action and proactive
- Ability to work independently
- Accuracy and attention to detail
Job Title: Solar Company Junior Technician
Industry: Renewable
Energy
Location: Kisumu
Salary: 60K – 70K gross
Our client has an outstanding career opportunity for a junior technician to join their company.
Our client has an outstanding career opportunity for a junior technician to join their company.
They are a leading internationally
recognized design, manufacturing, marketing, sales and after sales Company of
Solar Electricity (PV), water heating systems and street lighting.
They recently received additional
funding that will help in setting up and supporting their operations in Africa.
Job Purpose
- To work as an effective member of the local
team at designated branch
- To ensure a positive customer experience for
all customer’s served by the branch
- Responsible for installation of the Company’s
products to highest standards of quality
- Responsible for responsive after-sales service
/ trouble-shooting, and selling of service packages
Key Responsibilities
- Install systems in line with the Company’s
quality standards
- Ensure preventive maintenance completed in
line with company’s quality standards, in timely manner
- Trouble-shoot / close complaints within 48
hours
- Report back to the branch any customer complaints
identified in the field
- To effectively sell service packages to
existing customers, as well as non-Orb customers
- Regularly attend training organized by the
Company, and improve installation/maintenance skills
- Complete all Company documentation in a clear,
consistent and timely manner and return to branch
- Respond efficiently and effectively to your
line manager
- Strictly follow the Company’s standard
operating procedures (SOP)
- Always attend the mandatory weekly meeting
Minimum Qualifications
- Degree in Engineering (Mechanical/Electrical)
- One year working experience
- Or, candidate with 3 years house-wiring
experience
- Disciplined worker, can operate according to
Company schedule
- Organized thinker, neat in his / her work
- Self-starter with initiative
- Able to travel at short notice
Competencies and Skills
- Strong and aggressive motivation.
- Speedy action and proactive
- Ability to work independently
- Accuracy and attention to detail
Job Title: Solar Company Junior Technician
Industry: Renewable Energy
Location: Nakuru
Salary: 60K – 70K gross
Our client has an outstanding career opportunity for a junior technician to join their company.
Our client has an outstanding career opportunity for a junior technician to join their company.
They are a leading internationally
recognized design, manufacturing, marketing, sales and after sales Company of
Solar Electricity (PV), water heating systems and street lighting.
They recently received additional
funding that will help in setting up and supporting their operations in Africa.
Job Purpose
- To work as an effective member of the local
team at designated branch
- To ensure a positive customer experience for
all customer’s served by the branch
- Responsible for installation of the Company’s
products to highest standards of quality
- Responsible for responsive after-sales service
/ trouble-shooting, and selling of service packages
Key Responsibilities
- Install systems in line with the Company’s
quality standards
- Ensure preventive maintenance completed in
line with company’s quality standards, in timely manner
- Trouble-shoot / close complaints within 48
hours
- Report back to the branch any customer
complaints identified in the field
- To effectively sell service packages to
existing customers, as well as non-Orb customers
- Regularly attend training organized by the
Company, and improve installation/maintenance skills
- Complete all Company documentation in a clear,
consistent and timely manner and return to branch
- Respond efficiently and effectively to your
line manager
- Strictly follow the Company’s standard
operating procedures (SOP)
- Always attend the mandatory weekly meeting
Minimum Qualifications
- Degree in Engineering (Mechanical/Electrical)
- One year working experience
- Or, candidate with 3 years house-wiring
experience
- Disciplined worker, can operate according to
Company schedule
- Organized thinker, neat in his / her work
- Self-starter with initiative
- Able to travel at short notice
Competencies and Skills
- Strong and aggressive motivation.
- Speedy action and proactive
- Ability to work independently
- Accuracy and attention to detail
Job Title: Solar CompanyCustomer Care Executive
Industry: Renewable Energy
Location: Nairobi
Salary: 40K – 60K gross
Our client has an outstanding career
opportunity for a Customer Care Executive to join their company.
They are a leading internationally
recognized design, manufacturing, marketing, sales and after sales Company of
Solar Electricity (PV), water heating systems and street lighting.
They recently received additional
funding that will help in setting up and supporting their operations in Africa.
Key Responsibilities
Key Responsibilities
- Manage customer complaints: get the customer
complaints through branches and customer care number on daily basis,
update in the system, track the lead-time for complaint closure, and
follow up to ensure all complaints are closed
- Communicate with customers and branches about
repair and replacements of defective systems. Ensure systems are replaced
in time when required
- After sales service: despatch monthly
preventive maintenance schedule to all branches, get the service reports
from branches and update in the system
- Customer satisfaction survey: conduct customer
satisfaction survey over phone to ensure customer’s satisfied with
product, installation, service, and report back to management
- Manage customer database, update all customer
and system installation in the system, follow-up with branches for getting
all documents and installation details
- Daily updating activity of customer database
- Daily reporting of customer complaints to
Operations Manager
- Tracking of customer complaints for 100%
closure
- Ensure customers and branches are informed
about status of repair and replacement of defective systems. Monitor
systems get replaced on time
- Release of preventive maintenance schedule to
branches
- Tracking of preventive maintenance service for
100% completion within due date
- Maintain filing system at head office of
customer records
- Provide daily, weekly and monthly MI related
to after sales service to management team
- Conduct customer satisfaction survey every
month / quarter
- On- line maintenance and tracking of Annual
Maintenance Contracts
Skills and Qualifications Required
- Degree or diploma in business management,
administration or customer care
- 3-5 years of experience in customer care
- Good typing speed
- Quick learner, so that if not technical by
background, can pick it up
- Excellent communicator
- Confident and able to handle outside calls
from customers
- Proficient in English and Kiswahili
- Go-getter that ensures any open / pending item
is closed
- Self-sufficient, able to deliver with minimal
oversight
If you are up to the challenge,
posses the necessary qualification and experience, please send your CV only
quoting the job title on the email subject (Solar Company Customer Care
Executive 40 – 60K gross) to jobs@corporatestaffing.co.ke before 30th
March, 2015
Kindly indicate current/last salary on your CV
Kindly indicate current/last salary on your CV
N.B: We do not charge any fee for receiving your CV or for interviewing
Only candidates short-listed for interview will be contacted.
The Recruiting Manager
Corporate staffing Services
Nabui House, 3rd floor, Westlands
(Next to Unga House)
