Receptionist / Telephone Operator Job in Kenya

The Unclaimed Financial Assets Authority (UFAA) is a State Corporation established under the National Treasury pursuant to the Unclaimed Financial Assets Act No. 40 of 2011.

The primary mandate of the Authority is to obtain unclaimed financial assets from the holders of such assets on behalf of the Government, safeguard and re-unite the assets with their rightful owners. 

UFAA invites applications from suitably qualified and experienced persons to fill the following position:
 
Receptionist / Telephone Operator
Job Ref: UFAA/11/2015
 
Job Profile: Reporting to the Manager, Administration and HR, the Receptionist, will be responsible for attending to visitors and dealing with inquiries on the phone and face to face, supplying information regarding the Authority to the general public, clients and customers. 


Specifically, s/he will be:
  • Answering telephone calls
  • Taking and relaying messages
  • Providing information to callers
  • Directing clients to the right offices for assistance.
  • Dealing with queries from the public and customers
  • Ensuring knowledge of staff movements in and out of organization
  • Monitoring visitor access and maintaining security awareness
  • Providing general administrative and clerical support
  • Preparing correspondence and documents
  • Receiving and sorting mail and deliveries
  • Scheduling appointments
  • Controlling inventory relevant to reception area
  • Tidying and maintaining the reception area
Person Profile
  • Kenya Certificate of Secondary Education (KCSE) mean grade C+ Plus or its approved equivalent;
  • A certificate in relevant field; and
  • A Certificate in computer applications skills from a recognized institution.
  • Knowledge of administrative and clerical procedures
  • knowledge of computers
  • knowledge of customer service principles and practices
  • Keyboard skills
  • Ability to operate a switchboard
Key Competencies
  • Verbal and written communication skills
  • Professional personal presentation
  • Customer service orientation
  • Information management
  • Organizing and planning skills
  • Attention to detail
  • Initiative
  • Reliability
Terms and Conditions
  • Successful candidates for the above positions will be offered a competitive remuneration package.
  • Appointment will be on permanent terms subject to satisfactory performance.
  • All applicants should attach the following documents with their applications: clearance certificates from Kenya Revenue Authority, Higher Education Loans Board, Credit Reference Bureau, Ethics and Anti-Corruption Commission, and a certificate of good conduct from the Criminal Investigations Departments.
Application Process

If you possess the above qualifications, please write quoting the job reference and title on both the cover letter and envelope accompanied by up-to-date curriculum vitae, indicating your current remuneration and other benefits, academic and professional qualifications, work experience, your e-mail and telephone contacts. Your curriculum vitae should indicate names, phone numbers, postal and email addresses of two (2) referees who are familiar with your previous academic/work  experience. 

Please attach copies of your educational, professional certificates, identity card or passport.
 
The applications should either be sent by post, e-mail, or hand delivered to the Authority’s offices located at Pacis Centre, Westland- off Waiyaki way, 2nd Floor,to be received on or before 2nd April, 2015, addressed to:

Chief Executive Officer
Unclaimed Financial Assets Authority
P.O. Box 28235-00200
Nairobi

E-mail: careers@ufaa.go.ke

UFAA is “an Equal Opportunity Employer” 

Women and Persons with Disability are encouraged to apply.

Canvassing of any form will lead to automatic disqualification. 


Only shortlisted applicants will be contacted