Nation
Media Group is the largest independent media house in East and Central Africa
with operations in Print, Broadcast and Digital Media. It attracts and serves
unparalleled audiences in Kenya, Uganda, Tanzania and Rwanda.
We
invite candidates who are result oriented, dynamic and self-driven with proven
track records and attributes to excel in a highly competitive environment.
Senior
Service Desk Analyst
Job
Ref: HR-SSDA-03-2015
Job
Summary: This job holder will be responsible for ensuring efficient and
cost effective first and second line support to end users within the agreed
Service Level Agreements (SLAs), managing and maintaining IT services related
servers, routinely maintaining the servers and ensuring the security of
systems.
Specific
Job Responsibilities
- Providing
first and second level technical incident and problem management support
services to end users in local and regional offices;
- Supporting
and administering existing Back-Office Server Applications such as Active
Directory, Exchange, Windows 2012/2008/2003 Servers, SharePoint, and SQL
among others;
- Participating
in IT related projects as assigned by management;
- Installing,
configuring, maintaining and supporting Software, Computers, Mobile
devices;
- Enforcing,
maintaining, supporting and administering the existing IT security
systems, services and policies;
- Configuring
and deploying new IT equipment such as PCs, printers, modems and laptops;
- Escalating
problems as appropriate to the external service support providers in order
to ensure consistent and timely resolution.
Knowledge & Skills Requirements:
- Degree
in Information Technology or equivalent from a recognized university
- 3
years prior technical end user/back office support experience
- ICDL
or MOUS and A+ or N+ certification or equivalent
- MCSE
or MCITP Certified.
- ITIL
v3 Certified
Personal Effectiveness
- Strong
interpersonal and customer service skills
- Excellent
communication skills both written and oral
- Ability
to meet deadlines
- Ability
to work under minimum supervision
- Ability
to work during odd hours
Network
Engineer
Job
Ref: HR-NE-03-2015
Job
Summary: The job holder will be responsible for managing and
maintaining all regional LAN, VLAN, WAN, Satellite, wireless network equipment,
VOIP and voicemail systems, air-conditioning, electrical power supply and
associated back-up facilities.
Key
Responsibilities:
- Supporting,
configuring and administering WAN, LANs, VoIP, PBX, VSAT, switches and
routers;
- Attending
to reported cases of IT and support equipment breakdown and restoring
functionality;
- Participating
in IT related projects as assigned by management;
- Supporting
Electrical Power and Air Conditioning Systems;
- Carrying
out planned equipment maintenance as per the schedules;
- Supervising
IT service providers to ensure that their service level agreement
maintenance is carried out satisfactorily;
- Responsible
for the daily performance and availability of the NMG’s network; and
- Providing
the Service Support Manager with relevant standard specifications to
facilitate decision making in equipment upgrade.
Knowledge & Skills Requirements:
- University
Degree in Information Technology or equivalent from a recognized
university
- Minimum
of 2 years working experience
- CCNA
Certification
- CCNP
certification preferred.
The positions offer excellent career growth opportunities and
competitive remuneration packages.
If
you meet the above requirements, apply online athttp://careers.nationmedia.com on or before 19th March, 2015.
Note: We shall only contact
the shortlisted applicants.