Job Title: Logistics Customer Relations Manager
Our client, a well-established Logistics company based in Nairobi is looking for a Customer Relations Manager to be responsible for establishing and maintaining long term relationships with its clients.
Our client, a well-established Logistics company based in Nairobi is looking for a Customer Relations Manager to be responsible for establishing and maintaining long term relationships with its clients.
Key Responsibilities:
- Develop new business and new customer
relationships for business unit, by signing new long-term contracts.
- Identify and grow client base through various
sales channels including direct selling, agent partnerships.
- Manage the existing customer relationships,
including transportation requests, cargo documentation, invoicing, and
debt collection, claims management, input for reporting, contract renewal,
related negotiations, and all other aspects.
- Identify opportunities to grow volumes with
existing customers.
- Take full responsibility for the achievement
of individual key performance indicators; mainly sales volumes and
revenues targets.
- Act as the key interface between customer and
internal divisions in order to effectively plan and manage loading and
offloading schedules.
- Translate customer requirements into internal
action, i.e. planning and manage loading and offloading schedules as well
as plan required capacity.
- Keep abreast of steel industry activities and
recommend any necessary action to grow potential business.
- Proactively identify and address issues
arising in your area of business, and find creative solutions in a timely
manner.
- Any other duties assigned by the Chief
Commercial and Marketing Officer.
Qualifications:
- MUST have 3 years’ experience in areas such as
customer service, sales & marketing, or customer relationship
management in a logistics company.
- MUST have a university degree from a
recognized institution.
- Understanding of logistics and transportation
industry.
- Project and/or event management experience
will be an added advantage.
- Self-driven and entrepreneurial personality.
- Excellent communication and presentation
skills.
Monthly gross salary: Ksh.
48,000 - 90,000/= depending on experience
Deadline: 31st
January 2015
Applications:
To apply, please follow the link: http://bit.ly/1AmpEy6
Summit Recruitment & Training, Blixen Court, Karen road, Karen.
Summit Recruitment & Training, Blixen Court, Karen road, Karen.
Only short listed candidates will be contacted.
Please indicate in your email which
position you are interested in.
Please do not apply if you do not
meet the requirements of the job