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Logistics Customer Relations Manager Job in Nairobi Kenya

Job Title: Logistics Customer Relations Manager 
Our client, a well-established Logistics company based in Nairobi is looking for a Customer Relations Manager to be responsible for establishing and maintaining long term relationships with its clients. 

He / she MUST have excellent sales or customer relationship handling skills, proven by respective experience in a logistics company.

Key Responsibilities:

  • Develop new business and new customer relationships for business unit, by signing new long-term contracts.
  • Identify and grow client base through various sales channels including direct selling, agent partnerships.
  • Manage the existing customer relationships, including transportation requests, cargo documentation, invoicing, and debt collection, claims management, input for reporting, contract renewal, related negotiations, and all other aspects.
  • Identify opportunities to grow volumes with existing customers.
  • Take full responsibility for the achievement of individual key performance indicators; mainly sales volumes and revenues targets.
  • Act as the key interface between customer and internal divisions in order to effectively plan and manage loading and offloading schedules.
  • Translate customer requirements into internal action, i.e. planning and manage loading and offloading schedules as well as plan required capacity.
  • Keep abreast of steel industry activities and recommend any necessary action to grow potential business.
  • Proactively identify and address issues arising in your area of business, and find creative solutions in a timely manner.
  • Any other duties assigned by the Chief Commercial and Marketing Officer.
  • MUST have 3 years’ experience in areas such as customer service, sales & marketing, or customer relationship management in a logistics company.
  • MUST have a university degree from a recognized institution.
  • Understanding of logistics and transportation industry.
  • Project and/or event management experience will be an added advantage.
  • Self-driven and entrepreneurial personality.
  • Excellent communication and presentation skills.
Monthly gross salary: Ksh. 48,000 -  90,000/= depending on experience
Deadline: 31st January 2015    
To apply, please follow the link: 
Summit Recruitment & Training, Blixen Court, Karen road, Karen.

Only short listed candidates will be contacted. 

Please indicate in your email which position you are interested in.

Please do not apply if you do not meet the requirements of the job

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