Jumia is the #1 leader of E-commerce
in Africa. Our company is part of Rocket Internet, a global and leading
incubator of startups specialized in e-commerce. We have already built in
France successful companies like Groupon, Zalando, Wimdu, EDarling, and
Glossybox…
Jumia has expanded
its activities in Kenya. To support our development we are currently looking
for outstanding candidates interested in entrepreneurship and e-commerce to
join us.
Job Description:Seller Support Associate
This is a perfect opportunity to
participate in an entrepreneurial adventure that will lead to the future stars
of the web universe.
Job Description
Job Description
- Acts as the main touch point for sellers via
phone and e-mail, providing prompt and efficient service
- Operate seller management software that helps
in better running of the department
- Monitors Sellers’ adherence to strict service
level agreements on fulfillment times, out of stock and return rates,
- Ensuring retention of sellers as needed
- Liaises with other departments such as
Operations, Buying, IT and Finance and escalates issues as required to
resolve sellers’ questions and issues
- Compiles weekly reports to sellers on their
performance with improvement guidelines and monthly internal reports to
recommend way forward with sellers
- Develops internal documentation and public
knowledge center
Qualifications & Experience
- Previous experience in a customer service role
coupled with heavy IT use
- Fast-paced working ability
- Excellent knowledge of IT and use of ERP’s
(Software) You will be using excel and our Seller support platform on a
daily basis
- Experience in sourcing, purchasing, logistics
or operations is an added advantage
- Excellent phone demeanor and written
communication skills in English
- Business savvy: understanding of e-commerce
and retail business
- Flexible to the ever changing working
environment of an online retailer
Job Description:Sourcing Assistant
This is a perfect
opportunity to participate in an entrepreneurial adventure that will lead to
the future stars of the web universe.
Job Description
Job Description
- Assist in Managing Jumia suppliers
- Handle fast and efficient daily sourcing of
General Merchandise from assigned suppliers
- Update stock prices on a daily basis using
excel spreadsheets
- Work with a fleet of riders assigned to the
sourcing department to pick items from suppliers
- Daily reporting to the sourcing manager on
daily activities
- Collaborate with Customer Service and
receiving teams on items being sourced
Qualifications
- Degree/ Diploma in purchasing/ procurement/
sourcing/ supply chain etc
- At least 1 year experience in a sourcing/
purchasing department sourcing items
- Networks/ links with suppliers who can come in
handy for Jumia Kenya
- Resourceful individual
- Excellent & Proficient in the use of excel
Additional Information
- A unique education in scaling new internet
concepts
- Become part of a highly professional and
dynamic team working around the world
- An attractive salary package
- An unparalleled personal and professional
growth as our longer-term objective is to train the next generation of
leaders for our future internet ventures
Job Description:Content Production Specialist
This is a perfect opportunity to participate in an entrepreneurial adventure that will lead to the future stars of the web universe.
Job Description
- Researching on products, writing and uploading
product information
- Work on Jumia back-end software to ensure our
suppliers product info is online
- Training our suppliers in using Jumia IT
(Software) tools and best practices at Jumia and suppliers offices
- Liaises with other departments such as
Sourcing, Buying, Operations and Production to ensure product information
is put online in a timely manner
- Identify and execute on opportunities to
improve and automate processes
Qualifications
- Diploma or Degree in Business/ IT
- Previous online writing experience e.g. blogs,
content writing, article writing
- Excellent written English
- Good computer skills: ability to quickly learn
new software and tools
- High attention to detail
- Good organizational skills including
prioritizing, time management and multi-tasking
- Great communicator, friendly and approachable
Additional Information
- A unique education in scaling new internet
concepts
- Become part of a highly professional and
dynamic team working around the world
- An unparalleled personal and professional
growth as our longer-term objective is to train the next generation of
leaders for our future internet ventures
Job Description:Sales Force Trainer
This is a perfect opportunity to participate in an entrepreneurial adventure that will lead to the future stars of the web universe.
Job Description
- Identifying training and development needs,
through consultation and analysis.
- Designing and expanding training and
development programs based on needs
- Considering cost effective ways of delivering
training, as well as assessing the return on investment of the trainings
implemented
- Developing induction programs, scheduling and
conducting appraisals
- Producing training material for in-house
training
- Monitoring and reviewing progress of trainees
- Developing channels to deliver distance
training.
- Revising the training and development programs
as required.
Qualifications
- Degree/ Diploma in Business/ Sales &
Marketing
- Professional qualification in Sales training
- Previous experience in Sales, Training
Institution, Multi-Level Marketing would be appreciated
- Proficiency in MS Office and Excel and
PowerPoint
- Action oriented and results oriented
- Strong analytical skill, Charismatic, Well
organized and Resistant to the stress
- Good teacher with excellent communication
skills
We offer:
A unique experience in an
international, entrepreneurial, yet structured environment
An unparalleled personal and
professional improvement as our longer-term objective is to train the next
generation of leaders for our future internet ventures
The opportunity to be part of a team full of talented people with the best backgrounds
Please send your resume to: joinus-kenya@jumia.com only shortlisted candidates will be contacted
Join the journey!