Internship Opportunities at AFB Kenya

Overview: afb (African Finance Business) is a consumer finance providing ethical credit services to those who require it most.  We provide rapidly accessible and affordable unsecured loans with strict affordability criteria to prevent unmanageable debt.  

Our customers are mainly small businesses and entrepreneurs who use our credit to grow their businesses and provide for the unforeseen.

Our customers are our partners.  We operate in their markets through 6-man micro branches to provide tailored relationship-based services.   

Our vision is to become the number one retail finance firm in Africa by offering the best services in terms of accessibility, affordability, value and customer experience.

afb seeks to recruit for the following vacant positions:
 Branch Interns
Responsibilities
  • Work in pairs with Loans Officers and Collections Officers
  • Support and maintain an excellent work environment to achieve demanding targets
  • Deliver first rate customer service
  • Build excellent relationships with customer-partners and opinion leaders in catchment area
  • .Assist in accurate and timely reporting of Management Information and market feedback to report on customer preferences, trends and market opportunities
  • Assist in contacting debtors to receive payment
  • Assist in following up on defaulters to recover payments
  • Carry out customer education and maintain relationships
  • Assist in maintaining exhaustive and accurate Debt Management Forms
  • Assist in renegotiating payment schedules or obtaining funds from relatives via responsible relative or other means
  • Assist in spoof calling
  • Forward defaulter files to HQ collectors on appropriate date
  • Assist in Issuing demand letters to defaulting customers
Requirements
  • A good level of general education- Diploma or degree
  • Computer literacy
  • Education background in sales/Marketing
  • Experience in a related field will be an added advantage
  • Experience in a financial institution and dealing with customers at the bottom of the pyramid will also be an added advantage
Key Competencies

Customer Handling
  • Sales and Business Development
  • Enforcement of contract and repayment obligations
Administrative Support
  • General support to all tasks
  • Communications
  • Small Branch Operations
  • Information Collection
Personal Attributes
  • Integrity and ability to work in consumer finance
  • High Motivation
  • Self starter-functional problem solver
  • Process discipline- Ability to follow SOPs

afb seeks to recruit for: IT Interns
Responsibilities and Requirements

Responsibilities


  • Assist in preparing all monthly operational & service providers bills – phone bills, ISP Bills
  • Assist operations in preparing Business Intelligence reports as/when required
  • Provide both onsite and remote technical & end user support
  • Schedule branch visits
  • Assist in managing the call-center dialer system
  • Assist in data migration
  • Procure all IT equipment as/when required by the IT Manager.
Requirements
  • Bachelor’s Degree in an IT related field ( IT students are encouraged to apply as well)
  • Previous experience in data analysis
  • Troubleshooting skills
Key Competencies
  • Administrative Support
  • General support to all tasks
  • Communications
Personal Attributes
  • Integrity and ability to work in consumer finance
  • High Motivation
  • Self-starter-functional problem solver
  • Process discipline- Ability to follow SOPs

If you are interested and meet the above requirements and competencies, kindly send your cv and cover letter detailing your suitability for the position applied for to smartcashcareers@afb.co.ke 

This position is urgent.