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Customer Service Officer Job in Nairobi, Kenya (30K – 40K)

Job Title: MFI Customer Service Officer
Industry: Deposit Taking Microfinance
Reports to: Relationship Supervisor
Location: Dagoretti, Nairobi
Salary: 30K – 40K gross

An exciting opportunity has arisen with our client, a unique microfinance institution offering micro credit solutions, to positively transform the lives of their customers and other stakeholders. 

The recently established institution seeks to hire a dynamic individual to fill the role of a Customer Service Officer. 

Candidates working and living within the area are encouraged to apply

Key Responsibilities
  • Marketing new micro-finance business
  • Ensure 100% compliance to the Bank’s policies and Procedures on Account Opening.
  • Ensure all accounts opened have complete and correct documentation.
  • Ensure 100% accuracy on data quality.
  • Ensure high standards of Customer Service are maintained as the first contact person between the Bank and potential customers.
  • Ensure strong adherence to anti money laundering (AML) and know your customer (KYC) policy guidelines.
  • Ensure compliance to the CBK prudential guidelines
  • Handle customer relations
  • Making customers’ experiences better  by ensuring customer satisfaction
  • Ensuring availability of marketing materials in the branch
  • Ensuring general cleanliness in the branch
  • Daily and monthly report preparation
  • Responding to customer queries in a professional manner
  • Carrying out customer and product related document processing
  • Ensure 100% compliance to the set guidelines, policies and procedures.
  • Other duties as issued
Academic and Professional Qualifications
  • Professional qualifications preferably in Finance , accounting or related field
  • Minimum 2 years of experience, preferably in banking or retail services
  • Basic mathematics, business acumen and analytical skills
  • Proficiency in Computer Applications Excel /Microsoft Office and data entry skills
  • Fluency in English required, Igbo or other local language skills strongly desirable.
  • Oriented towards high-quality and friendly customer-service standards
  • Ability to anticipate, understand and respond to customer needs and an effectively communicate benefits of products and services
  • Highly attentive to detail with excellent organizational and documentation skills
  • Strong fit to the MFIs desired corporate culture and values, and is committed to furthering FINCA’s mission and vision.  In particular, must demonstrate a commitment to transparency and integrity
  • Understands the needs of a start-up, with willingness and ability to perform duties beyond the scope of work
If you are up to the challenge, posses the necessary qualification and experience, please send your CV only quoting the job title on the email subject (MFI Customer Service Officer 30 – 40K gross)  to before  30th January 2015

Kindly indicate current/last salary on your CV

N.B: We do not charge any fee for receiving your CV or for interviewing

Only candidates short-listed for interview will be contacted.

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