Pevans East Africa Ltd is looking for
Customer Care Representative to
work in a busy Call Centre environment.
Duties and Responsibilities
- Resolving Customer queries via phone, mail,
social media and face to face contact
- Placing out bound calls and in bound calls
- Handling after call work and data entry
- Build Customers interest in the services and
products offered by the company
- Provide personalized customer service of the
highest level
- Answer participant questions as well as
question participants ask to obtain full understanding of what information
is requested
- Document all call with regards to participant
inquiries accurately using Call Tracking System
- Monitor Call Tracking for responses from
technical team so call returns are done in a timely way
- Follow up with participants within a 12 hour
period in regards to the initial phone call. Even if
is to just touch base and let participant know inquiry is still be
researched
- Provide quality customer service on every call
- Communicate clearly and effectively with
participants
- Compile reports on customer’s satisfaction
- Any other duties assigned
Qualifications
- Diploma in Customer Service / Communications
or any related field
- Basic computer knowledge skills in MS office
suites
- Minimum 1 year experience in call centre
- Outstanding phone etiquette
- Flexible to work on shift basis
- Excellent Verbal and written communication
skills
- Able to manage irate caller situations to
respond to the needs of the customer promptly
- Multi-channel experience is preferred i.e.
email/chat/phone
- Preferably experience in Customer Service in a
contact Centre
Interested candidates who qualify for
the position should send their CV to hr@sportpesa.com.
Closing date 08/01/2015