Customer Care Representative Job in Kenya

Pevans East Africa Ltd is looking for Customer Care Representative to work in a busy Call Centre environment.

Duties and Responsibilities
  • Resolving Customer queries via phone, mail, social media and face to face contact
  • Placing out bound calls and in bound calls
  • Handling after call work and data entry
  • Build Customers interest in the services and products offered by the company
  • Provide personalized customer service of the highest level
  • Answer participant questions as well as question participants ask to obtain full understanding of what information is requested
  • Document all call with regards to participant inquiries accurately using Call Tracking System
  • Monitor Call Tracking for responses from technical team so call returns are done in a timely way
  • Follow up with participants within a 12 hour period in regards to the initial phone call.  Even if is to just touch base and let participant know inquiry is still be researched
  • Provide quality customer service on every call
  • Communicate clearly and effectively with participants
  • Compile reports on customer’s satisfaction
  • Any other duties assigned
Qualifications

  • Diploma in Customer Service / Communications or any related field
  • Basic computer knowledge skills in MS office suites
  • Minimum 1 year experience in call centre
  • Outstanding phone etiquette
  • Flexible to work on shift basis
  • Excellent Verbal and written communication skills
  • Able to manage irate caller situations to respond to the needs of the customer promptly
  • Multi-channel experience is preferred i.e. email/chat/phone
  • Preferably experience in Customer Service in a contact Centre
Interested candidates who qualify for the position should send their CV to hr@sportpesa.com.  


Closing date 08/01/2015