Job Title: MFI Customer Service Officer
Industry: Deposit Taking Microfinance
Reports to:Relationship Supervisor
Location: Dagoretti, Nairobi
Salary: 30K – 40K gross
The recently established institution
seeks to hire a dynamic individual to fill the role of a Customer Service
Officer.
Candidates working and living within
the area are encouraged to apply
Key Responsibilities
- Marketing new micro-finance business
- Ensure 100% compliance to the Bank’s policies
and Procedures on Account Opening.
- Ensure all accounts opened have complete and
correct documentation.
- Ensure 100% accuracy on data quality.
- Ensure high standards of Customer Service are
maintained as the first contact person between the Bank and potential customers.
- Ensure strong adherence to anti money
laundering (AML) and know your customer (KYC) policy guidelines.
- Ensure compliance to the CBK prudential
guidelines
- Handle customer relations
- Making customers’ experiences better by
ensuring customer satisfaction
- Ensuring availability of marketing materials
in the branch
- Ensuring general cleanliness in the branch
- Daily and monthly report preparation
- Responding to customer queries in a
professional manner
- Carrying out customer and product related
document processing
- Ensure 100% compliance to the set guidelines,
policies and procedures.
- Other duties as issued
Academic and Professional
Qualifications
- Professional qualifications preferably in
Finance , accounting or related field
- Minimum 2 years of experience, preferably in
banking or retail services
- Basic mathematics, business acumen and
analytical skills
- Proficiency in Computer Applications Excel
/Microsoft Office and data entry skills
- Fluency in English required, Igbo or other
local language skills strongly desirable.
- Oriented towards high-quality and friendly
customer-service standards
- Ability to anticipate, understand and respond
to customer needs and an effectively communicate benefits of products and
services
- Highly attentive to detail with excellent
organizational and documentation skills
- Strong fit to the MFIs desired corporate
culture and values, and is committed to furthering FINCA’s mission and
vision. In particular, must demonstrate a commitment to transparency
and integrity
- Understands the needs of a start-up, with
willingness and ability to perform duties beyond the scope of work
If you are up to the challenge,
posses the necessary qualification and experience, please send your CV only
quoting the job title on the email subject (MFI Customer Service Officer 30 –
40K gross) to vacancies@corporatestaffing.co.ke before 30th January
2015
Job Title: MFI Relationship Officer
Industry: Deposit Taking Microfinance
Reports to:Relationship Supervisor
Location: Dagoretti,
Nairobi
Salary: 35K
– 45K gross
An exciting opportunity has arisen with our client, a unique microfinance institution offering micro credit solutions, to positively transform the lives of their customers and other stakeholders.
An exciting opportunity has arisen with our client, a unique microfinance institution offering micro credit solutions, to positively transform the lives of their customers and other stakeholders.
The recently established institution
seeks to hire a dynamic individual to fill the role of a Relationship Officer.
Candidates working and living within
the area are encouraged to apply
Key Responsibilities
- Marketing the new micro-finance business
- Conducting market intelligence and competitors
analysis
- Responsible for the individual targets on
number of accounts, deposit mobilization and growth of the loan book.
- Credit appraisal and evaluation.
- Loan origination, sanctioning and
disbursal.
- Post disbursement loan management.
- Security perfection-land valuation and charge
processes, motor vehicle joint registration and chattel mortgage and
registration processes.
- Portfolio management
- Maintaining of a quality portfolio
- Debt recovery.
- Report generation and preparation
- Active collaboration with various stakeholders
to meet business objectives
Academic and professional
qualifications
- Bachelor degree preferably in Finance ,
accounting or related field
- At least 2 years of experience as a
relationship officer with a financial institution
- Knowledge and experience of Banking /Financial
Services, products and policies
- Preferably should have product knowledge
certification
- Competitive awareness and excellent
financial market knowledge
- Strong customer service orientation
- Strong interpersonal and communications skills
- Salesmanship, energy and drive
If you are up to the challenge,
posses the necessary qualification and experience, please send your CV only
quoting the job title on the email subject (MFI Relationship Officer 35 – 45K
gross) to vacancies@corporatestaffing.co.ke before 30th January
2015
Job Title: MFI Credit Manager
Industry: Deposit Taking Microfinance
Reports to: CEO and Branch Manager
Location: Dagoretti,
Nairobi
Salary: 100K – 180K gross
An exciting opportunity has arisen with our client, a unique microfinance institution offering micro credit solutions, to positively transform the lives of their customers and other stakeholders.
An exciting opportunity has arisen with our client, a unique microfinance institution offering micro credit solutions, to positively transform the lives of their customers and other stakeholders.
The recently established institution
seeks to hire a dynamic individual to fill the role of a Credit Manager.
Candidates working and living within the area are encouraged to apply
Key Responsibilities:
Key Responsibilities:
- Managing the daily administration for loan
documentation in full compliance with the internal standards and external
regulatory requirements
- Review loan documents and liaise with internal
and external parties to ensure proper and efficient delivery of credit
administration duties
- Conduct periodical review on loan
administration policy and procedures to streamline workflow
- Control the recording, deposit and withdrawal
of the security documentations properly
- Generate, review and maintain loan
disbursement reports for presentation to credit committees, and provide
monthly reports on the same, in accordance to the credit policy and
guidelines.
- Ensure all lending Documentation is complete
as per the Company Policy and Procedures with respect to amount of
finance, terms and conditions, borrower’s borrowing mandate, authorized
signatory etc.
- Ensure that there is a robust process for the
safe custody and control of all security documents
- Ensure compliance with the internal policy,
credit approval terms and conditions regulatory ratio / policies etc.,
complete set of documentation Is complete and verification, thereof,
before approving any new finance request
- Responsible for collateral valuation,
collateral monitoring and collateral reconciliation with original
documents, weekly monitoring of any pledged shares value to ensure
compliance of coverage ratio and advise Corporate Credit to request top up
in case of depreciation of pledge share price.
- Approval from relevant authorities is held for
deferral / waiver of incomplete documents
- Ensuring post disbursement compliance with
approved terms and conditions, assignment of rights, review expiry of
credits, progress payment insurance, post fact mortgage e.t.c
- Review daily system credit monitoring and
management reports and identify non performing accounts with
irregularities and proactively follow-up to ensure corrective action taken
in line with credit policy.
- Monitor all irregularities, past dues,
documentation deficiencies, etc., and report to Senior Management
Skills and Requirements
- Bachelors Degree in Finance, Accounting, or
related field
- Five (5) plus in a credit management function;
Microsoft Office products and banking system experience
- Strong decision making experience with regards
to credit issues
- Understand the Credit recovery process and
actively participate on Watchlist
- Thorough working knowledge of the Risk systems
monitoring, and its related procedures, for analyzing the account behavior
of clients, identifying trends and shifts in credit risk profiles.
- Thorough understanding of bank’s products and
facilities that give rise to counter party credit risk.
- Strong technical understanding of non-credit
risks encountered within transactions.
- Knowledge of financial markets (Global and
especially African economies).
- Thorough conceptual and practical knowledge of
credit procedures, policies, standards.
- Knowledge of risk systems and derivative
instruments.
- Assuming the lead on projects and bringing to
conclusion.
- Energetic, detailed oriented, able to adhere
to deadlines on a timely manner.
- Strong communication skills for negotiation
& reconciliation
- Leadership & control work policy
- Microsoft Excel and Word proficiency required
- Credit associate member
- Must have excellent negotiation and problem
solving skills
If you are up to the challenge,
posses the necessary qualification and experience, please send your CV only
quoting the job title on the email subject (MFI Credit Manager 100- 180K
gross) to vacancies@corporatestaffing.co.ke before 30th January
2015
Kindly indicate current/last salary on your CV
N.B: We do not charge any fee for receiving your CV or for interviewing
Only candidates short-listed for interview will be contacted.
