We are looking for a Receptionist who is well knowledgeable with
the standard operating procedures for guest relations.
Some key responsibilities include:
·
Assist in keeping the hotel reception
area clean and tidy, at all times
·
Deal with all enquiries in a
professional and courteous manner, in person, on the telephone or via e-mail
·
Administer all reservations,
cancellations and no-shows, in line with company policy
·
Keep up to date with current
promotions and hotel pricing, to provide information to guests, on request,
while maximizing bedroom sales opportunities
·
Fulfill all reasonable requests from
guests to ensure their comfort, satisfaction and safety
·
Report any maintenance issues
immediately to line manager, including all furniture, fittings and equipment
·
Provide reports, as required, for
housekeepers and management
·
Be responsible for evacuation, in
cases of emergency, acting as first point of contact for guests and the
emergency services
Key Attributes
·
Able to remain calm under pressure
and problem solve accordingly.
·
Be able to communicate as clearly and
concisely as possible, whether face to face, over the phone or via email.
·
Must be smart and have a presentable
personality.
·
Friendly & with outstanding
people skills.
·
Demonstrate merit and ability in
their work performance and results
Qualifications
·
Diploma in front office/customer
service
·
2 years working experience in the
same capacity
·
Must have excellent computer skills
especially Ms excel, Ms word, point of sale Email and
·
Typing skills
Salary: Negotiable
If qualified, kindly send your CV and a recent photo to info@kituicottages.com clearly indicating ‘Receptionist Job’ on the subject line by 15th December, 2014.
If qualified, kindly send your CV and a recent photo to info@kituicottages.com clearly indicating ‘Receptionist Job’ on the subject line by 15th December, 2014.
Do not attach any certificates.
Only shortlisted candidates shall be contacted.
