Our client currently requires Help Desk Engineers to work in resolving customers computer and
internet related problems via telephone, email and chat.
Job Requirements:
- Must have excellent Telephone skills
- Must have excellent written communication
skills and a high level of comprehension.
- Must have understanding of POP3 / SMTP / FTP /
HTTP protocols.
- Must have understanding of DNS and domain name
registration.
- Must have understanding of the Internet and
how it functions.
- Must have understanding of WiFi and
connectivity with phones, tablets, PCs, MACs and other devices.
- Must have knowledge of Windows and
applications commonly used on home computers.
- Must have knowledge of Apple MAC computers and
applications.
- Must have knowledge of mobile devices (phones
and tablets) email and wifi setup.
- Must have knowledge of VoIP and how it
functions.
- Must have the ability to learn about new
communication technologies as required.
- Must have up-to-date technical knowledge.
- Must have good analytical and problem solving
skills.
- Must keep good accurate records and have
excellent time keeping management.
- Degree in related technical field.
If you feel you fit the above role,
please send your CV only quoting the job title on the email subject to
jobs@alternatedoors.co.ke
N.B: We do not charge any fee for receiving your CV in our database nor for interviewing.
N.B: We do not charge any fee for receiving your CV in our database nor for interviewing.
Only candidates short-listed for
interview will be contacted.
For unsolicited applications, please
drop your CV in our offices (Devan Plaza, Westlands 4th Floor) Monday to
Friday- 3pm- 5.30pm ONLY.