Vacancy: Assistant Front Office Manager
Division / Department: Rooms & Guest Services / Rooms & Guest Services
Division / Department: Rooms & Guest Services / Rooms & Guest Services
Reporting Line:Rooms & Guest Services Mgr
Job Objectives
Job Objectives
- To assist the Front Office Manager in managing
and supervising the operations and maintaining the highest
occupancy.
- Works closely with all departments, especially
with Sales and Banquet, and ensures that tours, groups, conventions or
cooperate clients are handled properly.
- Reviews, maintains and amends systems and
procedures within the department.
- Assist in greeting and escorting important or
very important guests (VIP).
- Support training programs and trains staff in
accordance with company standards and policies.
Primary Responsibilities:
- Works under the guidance of the Front Office
Manager.
- Assists in achieving a maximum occupancy and
average rate at all time.
- Supervises day to day operation.
- Ensures a high standard of service given to
guests.
- Works closely with all departments, especially
with Sales and Banquet, and ensures that tours, groups, conventions or
cooperate clients are handled properly.
- Reviews, maintains and amends systems and
procedures within the department.
- Assists Rooms & Guest Services Manager in
greeting and escorting important or very important guests (VIP).
- Supports training programs and trains staff in
accordance with company standards and policies.
- Monitors guest feedback and informs Rooms
& Guest Services Manager or EAM when necessary.
- Informs Rooms & Guest Services Manager or
EAM of all developments, special occurrences (e.g. accident or theft) and
documents the events.
- Reports the special occurrences in the
logbook.
- Handles all emergencies, accidents etc. with
security and provides required documentation in logbook.
- Ensures that all tasks are completed by the
end of the shift.
- Ensures that all news Rooms & Guest
Services staff understands the hotel and company policies and standards.
- Ensures a smooth operation in the
Communication Center and in the Business Center.
- Works with all pre-set budgetary limits.
- Handles guest complaints professionally.
- Prepares all reports as required.
- Inspects all areas of the operation for
cleanliness and security.
- Controls the flow of the lobby and the front
entrance.
- Prepares himself/herself to handle any
emergency that may occur in the hotel.
- Is familiar with company policies and
standards (Rooms & Guest Services policies and emergency procedures).
- Performs other duties as assigned by Rooms
& Guest Services Manager or EAM.
Administrative Responsibilities
- Acknowledges and screens daily work schedule.
- Conducts daily briefing and de-briefing in the
absence of the Department Head.
- Proposes an effective duty to ensure
sufficiency of manpower in accordance to volume of business.
- Establishes two-way communication with related
departments.
- Communicates effectively with guests,
subordinates, immediate supervisors and other section heads.
- Manages time effectively by meeting deadlines
on time.
- Administers personnel action on leaves & overtime
requests, disciplinary actions and commendation.
- Identifies and solves problems in a
professional manner.
Technical Responsibilities
- Knows and understands the job description of
all positions in his/her department and beware of others.
- Knows and understands policies relating to
his/her department and others.
- Recognizes good quality products and
presentation.
- Checks and improves all service standards
established by the company.
- Supervises staff activities to maximize
revenue and minimize costs.
- Provides assistance to the staff when required
during peak periods.
- Maintains grooming standards for all
personnel.
- Conserves energy and water at all time by not
decreasing guest comfort and cleaning efficiency.
- Manages wastes by reducing and recycling the
wastes, change staff behavior to carefully use all resources.
Commercial Responsibilities
- Communicates effectively with guest, clients,
business partners and staff.
- To be a good sales person to promote hotel’s
image and businesses.
- Participates community projects or activities
in order to promoting the hotel’s image and cooperation to improve
community relationship.
Human Resources Responsibilities:
- Coaches and counsels all staff when applicable
- Evaluates objectively the performance of staff
in his/her responsibilities.
- Provides training to all staff in his/her
department regularly.
- Motivates staff to grow within the company.
- Develops him/herself to be better manager at
all times.
Relationship
- Reports to General Manager and if applicable
works closely with designated Corporate Office.
- Directs and supervises activities of the
departments concurred.
- Coordinates with other managers to ensure
smooth operations and all activities of the hotel.
- Interacts with clients, guests, government
officials, supplies, and other important individual in the community in
promoting the hotel.
- To be able to communicate with guests
effectively and efficiently.
Job Requirement
- Minimum education of Bachelor degree in Hotel
Management or relevant discipline
- Minimum of 3 years in Front Office experience
- Knowledgeable in Front Office Operation
- Have good English communication skills both in
written and spoken
- Posses professional disposition with excellent
communication and interpersonal skills