Our client a key player in the FMCGs
industry is seeking to recruit Customer Service Executive
Key Responsibilities
- Adhere to the systems, policies and procedures
- Participate in conducting internal analysis of
the department by providing data related to
- Partners’ sales performance.
- Collect external environment data related to
market, competition etc on the basis of agreed framework.
- Conduct competitor study to gather competitor
information and their activities.
- Meet potential clients and inform those
regarding products.
- Ensure clients have updated price list
whenever prices are revised.
- Prepare sales report and share it with the
Commercial Team on a weekly basis.
- Take feedback from client on brand awareness,
competitors, service quality, etc.
- Collect orders from client.
- Ensure timely payment collection form the
customers.
- Find out reasons in case of lost order or in
case a customer cancels and discontinues partnership.
- Coordinate with brand manager/Area Managers
for marketing and promotional activities to be done for Channel Partners.
- Ensure that the stock is available at all
shelves at customer site.
- Ensure proper replenishment of clients stock
by keeping updates of stock position.
- Discuss client complaints and issues with Team
Head and resolve the issues.
- Ensure performance of team including visual
merchandisers and key accounts manager are appropriate to achieve company
sales targets.
- Manage performance of the Channel
Champion/Trade Partner team by monitoring their sales performance.
Minimum Qualifications
- Degree business discipline
- A sales and Marketing/ Customer Care or front
office Professional training is an added advantage
- 3-5 years Experience in Customer Service,
- Product Knowledge in FCMG is required
Qualified candidates should send in
CVs to info@frank-mgt.com CC frankmconsult@yahoo.com on or before midday of
Tuesday 30th December 2014