Customer Service Executive Job in Kenya

Our client is in the logistic industry currently recruiting a Customer Service Executive.

Responsibilities:

  • To provide quality customer service and facilitate  import of client cargo
  • Receive  client documentation and ensure it is correct and complete
  • Follow up with clients for missing or required documentation
  • Follow up on the status of consignments and keep the client updated
  • Record client complaints and initiate corrective actions to ensure their needs are met
  • Obtain the required authority from Credit control department to pay disbursements
  • Follow up with the clients to ensure settlement of amounts as per the invoice
  • Notify the legal department of damages and potential claims
  • Inform clients when there are additional charges incurred during clearance ,ensure the client accepts the same and the correspondence maintained on file for our records.
  • Ensure all collections are made from cash clients before delivery is made
Profile: 
  • Higher Diploma in Social Sciences
  • Knowledge in Clearing and Forwarding
  • Minimum of two years’ experience in a similar role in the Airfreight Imports department
If you feel you fit the above role, please send your CV only quoting the job title on the email subject to jobs@alternatedoors.co.ke

N.B: We do not charge any fee for receiving your CV in our database nor for interviewing.

Only candidates short-listed for interview will be contacted.


For unsolicited applications,please drop your CV in our offices (Devan Plaza, Westlands 4th Floor) Monday to Friday- 3pm- 5.30pm ONLY.