A leading mineral fertilizer company
with a global presence is sourcing for qualified candidates for the position of
Customer Relationship Manager with
experience in sales of FMCG.
The company deals in processing of ammonia, nitrates, NPK and fertilizers. We
import a full portfolio of crop nutrition products through our operations in
Mombasa and Nairobi. Role & Responsibilities
- Providing help and advice to customers on
matters relating to organisation's products and services.
- Up selling the company products and services.
- Communicating courteously with customers by
telephone, email, letter and face to face.
- Investigating and solving customers' problems,
which may be complex or long-standing problems that have been passed on by
customer service assistants.
- Handling customer complaints or any quality
issues about the company products.
- Developing feedback or complaints procedures
for customers to use.
- Developing customer service procedures,
policies and standards for your organisation or department.
- Follow up with suppliers reception of relevant
documentation and ensure correctness of invoices.
- Liaise with customers on cargo documents.
- Creating and maintaining a filing system.
- Support in placing orders.
- Support in importation of products.
- Support on documenting sales transactions
(lot-sheets)
- General queries.
Qualifications
- Bachelor degree or higher
- Minimum 7 years working experience in a
Production/Manufacturing setting, and minimum 5 years in a management
function
- Experience with SUN system is preferred
- Enthusiastic approach and willingness to learn
- Strong analytical skills with attention to
details
- Excellent communication and listening skills
- Ability to work independently and at the same
time good teamwork skills
- Prior experience in an international operation
or multinational is an advantage.
Qualified candidates to forward their
Resumes to mike.kapinda@careerdirections.co.ke and cvs@careerdirections.co.ke