Our client is a well-established
market leader in the provision of Logistics & Transport solutions in Kenya
and the East African region.
The relevant field of operation seeks
to engage with a self -managed specialist guided by the role specifications
here-below:-
Position: Customer Relations Manager
Key Responsibilities
- Manage the existing customer relationships,
including transportation requests, cargo documentation, invoicing, and
debt collection, claims management, input for reporting, contract renewal,
related negotiations, and all other aspects;
- Identify opportunities to grow volumes with
existing customers;
- Develop new business and new customer
relationships for business unit, by signing new long-term contracts;
- Identify and grow client base through various
sales channels including direct selling, agent partnerships etc;
- Take full responsibility for the achievement
of individual key performance indicators; mainly sales volumes and
revenues targets;
- Act as the key interface between customer and
internal divisions in order to effectively plan and manage loading and
offloading schedules;
- Translate customer requirements into internal
action, i.e. planning and manage loading and offloading schedules as well
as plan required capacity;
- Keep abreast of industry activities and
recommend any necessary action to grow potential business;
- Proactively identify and address issues
arising in their area of business, and find creative solutions in a timely
manner
Special Focus:
Job Skills
- Excellent sales or customer relationship
handling skills,
- proven by respective experience and result
oriented references.
- Proven thorough understanding of logistics and
transportation industry.
- Excellent leadership and strong interpersonal
skills, proven by respective experience and references.
- Excellent team working and negotiation skills,
proven by respective experience and references.
- Entrepreneurial and proactive mindset, proven
by respective experience and references.
Competencies
- Team Leadership,
- Business Acumen,
- Customer Orientation,
- Innovative,
- Professionalism and ethics,
- Change Champion,
- Interpersonal & communication
skills,
- organizational awareness
Qualifications
- University degree from a recognized
institution.
- 3 years’ experience in areas such as customer
service, sales & Marketing, or customer relationship management in a
logistics company
- Project and/or event management experience
will be an added advantage
Only qualifying candidates to apply
to Business Partner Consulting - (BPC Africa)
Email address: talentsearch@bpc.co.ke
Tel: +254 712 13 10 11
On or before 12th December 2014
