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Customer Care Assistants Jobs in Nairobi Kenya (Shs 20K-25K)

Our client, a leading world class supplier of industrial and domestic appliances is seeking to recruit customer care assistant urgently.
Location: Nairobi

Salary: KShs 20K - 25K
  • To provide an efficient and effective service to customers, understanding their needs and requirements, working to exceed these wherever possible
  • To demonstrate a positive, enthusiastic, committed and flexible attitude towards
  • customers and other team members, recognizing the importance and benefits of effective team working
  • Deliver customer service in line with ‘best practice’. Ensure compliance to relevant policies.
  • Process customer purchases through till system, ensure application of discounts and promotions are applied correctly, whilst maintaining vigilance against stock loss
  • Process customer refunds, seeking guidance where necessary
  • Provide point of contact for customer enquiries, dealing with these through to a successful outcome
  • Provide assistance to customers should an incident occur, seeking guidance in line with company policies
  • Take responsibility for till station and till all, ensure area is maintained in line with company ‘best practice’
  • Diploma in Customer Care/PR/Sales and Marketing
  • 2 years experience
  • Good interpersonal skills and good communication skills

If qualified kindly send your CV to clearly indicating ‘Customer Care Assistant ‘by 6th January, 2015. Do not attach any certificates.

Only shortlisted candidates shall be contacted.

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