Our client, a leading world class
supplier of industrial and domestic appliances is seeking to recruit customer care assistant urgently.
Location: Nairobi
Salary: KShs
20K - 25K
- To provide an efficient and effective service
to customers, understanding their needs and requirements, working to
exceed these wherever possible
- To demonstrate a positive, enthusiastic,
committed and flexible attitude towards
- customers and other team members, recognizing
the importance and benefits of effective team working
- Deliver customer service in line with ‘best
practice’. Ensure compliance to relevant policies.
- Process customer purchases through till
system, ensure application of discounts and promotions are applied
correctly, whilst maintaining vigilance against stock loss
- Process customer refunds, seeking guidance
where necessary
- Provide point of contact for customer
enquiries, dealing with these through to a successful outcome
- Provide assistance to customers should an
incident occur, seeking guidance in line with company policies
- Take responsibility for till station and till
all, ensure area is maintained in line with company ‘best practice’
Qualifications
- Diploma in Customer Care/PR/Sales and
Marketing
- 2 years experience
- Good interpersonal skills and good
communication skills
If qualified kindly send your CV to
jobs@jantakenya.com clearly indicating ‘Customer Care Assistant ‘by 6th
January, 2015. Do not attach any certificates.
Only shortlisted candidates shall be contacted.
Only shortlisted candidates shall be contacted.
