Our client is
in the logistic industry currently recruiting aCustomer Service Executive.
Responsibilities:
Responsibilities:
·
Receive
client documentation and ensure it is correct and complete
·
Follow up
with clients for missing or required documentation
·
Follow up on
the status of consignments and keep the client updated
·
Record client
complaints and initiate corrective actions to ensure their needs are met
·
Obtain the
required authority from Credit control department to pay disbursements
·
Follow up
with the clients to ensure settlement of amounts as per the invoice
·
Notify the
legal department of damages and potential claims
·
Inform
clients when there are additional charges incurred during clearance ,ensure the
client accepts the same and the correspondence maintained on file for our
records.
·
Ensure all
collections are made from cash clients before delivery is made
Profile:
·
Higher
Diploma in Social Sciences
·
Knowledge in
Clearing and Forwarding
·
Minimum of
two years’ experience in a similar role in the Airfreight Imports department
Customer Service
Manager
Responsibilities:
Responsibilities:
·
To supervise
the execution of logistics work for a specific client portfolio as well as take
charge of the related communication to the client
·
Supervise the
team, set goals and monitor the performance of the direct reports.
·
Manage the
operational relationship with the client and alert them in case of any
operational issues.
·
Monitor file
processing and ensure SOP’s are adhered to at every step of the business
process.
·
Ensure that
operations are performed in respect to the gross margin & disbursements
anticipated when quotations have been issued
·
Control the
costs within the COM unit.
·
Alert
Management in case of significant issues impacting the operations
·
Prepare
monthly KPI reports and submit to the HoD.
Profile:
·
Higher
Diploma in Social Sciences
·
Diploma in
Clearing and Forwarding
·
Minimum of
five years’ experience in a similar role in the Airfreight Imports department
If you feel
you fit the above role ,please send your CV only quoting the job title on the
email subject to jobs@alternatedoors.co.ke
N.B: We do not charge any fee for receiving your CV in our database nor for interviewing.
N.B: We do not charge any fee for receiving your CV in our database nor for interviewing.
Only
candidates short-listed for interview will be contacted.
For
unsolicited applications,please drop your CV in our offices (Devan Plaza,
Westlands 4th Floor) Monday to Friday- 3pm- 5.30pm ONLY.