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Account Manager Job in Nairobi Kenya

Account Manager, Social Research for TNS Social and Political Research Division

Based in Nairobi

Are you a strong quantitative or qualitative researcher? 

Want to work hard in a high pressure environment but learn something new every day?  

Always be challenged and surprised? 

Want to help organization achieve more positive social impacts in Africa? 

Have the ability to innovate?  

Then work in the TNS Social Research Division

Position Scope: Based in Nairobi and reporting to Account Director of research and insight in the social research division, the position holder will manage a range of project and develop client relationships.

Depending on your technical area of strength whether it be qualitative or quantitative, you will be involved in a variety of project activities and provided with the necessary supports from other members of the team to enable you to deliver on a wide range of projects including allowing you to engage and learn about areas you may not be so familiar with.  

Projects are conducted across Sub-Saharan Africa and other developing regions, coordinated from Nairobi.

The key goal of our division is to help our clients make better decision to achieve their social development objectives and create impact on communities. 

TNS is a global leader in impact assessment, monitoring and evaluation, needs assessment, large-scale surveys, complex statistical analysis, tracking studies, new product and service development testing, ethnographic and participatory research and opinion polling.  

A large proportion of our business in East Africa involves working on research projects for donors, NGOs and governments in the field of health, agriculture, governance, education, water and sanitation and poverty more generally among other areas.

Main Responsibilities:
  • All responsibilities relate to managing of qualitative, quantitative or mixed methods primary research projects, namely
1.     Planning and execution – study design, tool development, preparatory for fieldwork, fieldwork monitoring, analysis and report writing
2.     Managing and developing client relationships by providing the highest level of client service
3.     Monitoring project costs and implementing cost effective solutions
4.     Creation of proposals to meet client needs
5.     Participating in costing processes, preparing draft costs & checking quotations
6.     Coaching/ on the job training for junior members and in some instances managing juniors
7.     Delegation of tasks to juniors in consultation with a director
8.     Promoting team spirit and encouraging team cohesion
9.     Fostering a learning environment through sharing ideas, information, and so
  • Working hours are flexible depending on what you agree with your director
Personal qualities desired
  • Excellent written and oral communication skills
  • Passion for researching and understanding people
  • Integrity
  • Commitment to deliver on time
  • Intrinsic desire to learn
  • Multi-tasker – running two to six projects at different stages of execution
  • Initiative and flexibility
  • Willing to work as part of the team to bring solutions to issues
  • At least 4 years of experience in primary research and in particular social research, ideally in a commercially oriented research agency or organization
  • Or at least 4 years consulting experience
  • A minimum of an undergraduate degree in a relevant subject such as sociology, social anthropology, statistics or similar in addition to the following skills:
1.     Excellent project management – able to manage the details of research projects in multi-country environments ensuring perfect timing and great quality.
2.     Good sales/negotiation/persuasion skills
3.     Strong research knowledge and enthusiasm to keep up-to-date with the latest in methodologies.
4.     Self-driven and hard-working to meet deadlines.
5.     Good communication and social skills.
6.     Demonstrated excellent client relationships development skills
7.     Team player and organized team leader
Remuneration: This is a position of a gross salary of US$2,500 + p.c.m + health care for self and dependents, school fees to fixed limit, help settling in if expatriate, pension scheme.

Salary would be negotiable depending on years of experience – so could be lower or higher than this amount.

If you believe you fit this profile send your application by email including a short summary of why your experience meets the above, would be the ideal candidate to reach not later than 16th January 2015.  

Also please include in your application information about any written reports, peer reviewed journal articles, abstracts, technical briefs, concept papers and other to demonstrate the quality of your writing.  

For each of these materials also provide a reference we can speak to.

If you would like more information about the position, please contact us to arrange a chat. AND

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