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Job Opportunities at Bolloré Africa Nairobi Kenya

We are currently recruiting in Nairobi, Kenya, a

Client Operations Manager


  • To supervise the execution of logistics work for a specific client portfolio as well as take charge of the related communication to the client
  • Supervise the team, set goals and monitor the performance of the direct reports.
  • Manage the operational relationship with the client and alert them in case of any operational issues.
  • Monitor file processing and ensure SOP’s are adhered to at every step of the business process.
  • Ensure that operations are performed in respect to the gross margin & disbursements anticipated  when quotations have been issued
  • Control the costs within the COM unit.
  • Alert Management in case of significant issues impacting the operations
  • Prepare monthly KPI reports and submit to the HoD.
Role Profile:
  • Higher Diploma in Social Sciences
  • Diploma in Clearing and Forwarding
  • Minimum of five years’ experience in a similar role in the Airfreight Imports department

Client Operator – Airfreight 
  • To provide quality customer service and facilitate  import of client cargo
  • Receive  client documentation and ensure it is correct and complete
  • Follow up with clients for missing or required documentation
  • Follow up on the status of consignments and keep the client updated
  • Record client complaints and initiate corrective actions to ensure their needs are met
  • Obtain the required authority from Credit control department to pay disbursements
  • Follow up with the clients to ensure settlement of amounts as per the invoice
  • Notify the legal department of damages and potential claims
  • Inform clients when there are additional charges incurred during clearance ,ensure the client accepts the same and the correspondence maintained on file for our records.
  • Ensure all collections are made from cash clients before delivery is made
Role Profile:

  • Higher Diploma in Social Sciences
  • Knowledge in Clearing and Forwarding
  • Minimum of two years’ experience in a similar role in the Airfreight Imports department

To apply, send your CV and application letter to

Warning to Applicants: There are individuals falsely recruiting in the name of Bolloré Africa Logistics and asking for money in the process. Please be aware that Bolloré Africa Logistics does charge any monies in its entire recruitment process.

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