Our Client is a Manufacturing Company
currently recruiting Customer Service
Representative / Sales Assistant
This is an exciting opportunity for a talented individual, with a proven track record in a customer service role growing the FMCG business, to join the team as a Sales Assistant / Customer Service Representative
Job Summary: The person will be responsible for acting as a liaison between
customers and the organisation.This is an exciting opportunity for a talented individual, with a proven track record in a customer service role growing the FMCG business, to join the team as a Sales Assistant / Customer Service Representative
Assists with complaints, orders, errors, account questions, billing, cancellations, and other queries.
- Providing help and advice to customers using
the organisation's products or services.
- General processing of all customers enquiries
and orders.
- Communicating courteously with customers by
telephone, email, letter and face to face.
- Opens customer accounts by recording account
information.
- Maintains customer records by updating account
information.
- Recording all customer enquires and complaints
in the prescribed forms.
- Resolves product or service problems by
clarifying the customer's complaint; determining the cause of the problem;
selecting and explaining the best solution to solve the problem;
expediting correction or adjustment; following up to ensure resolution.
- Communicates complex customer complaints to
the customer service manager for requisite action.
- Keeping accurate records of discussions or
correspondence with customers.
- Producing written information for customers,
often involving use of computer packages/software.
- Learning about your organisation's products or
services and keeping up to date with changes.
Requirements
- Diploma preferably in Sales / Marketing and
Business
- At least 3 years customer service experience
- Solid experience in directing Customer Service
Operations
- Strong understanding of customer service
- Excellent communication skills
- Good knowledge of IT systems and software.
If you feel you fit the above role
,please send your CV only quoting the job title on the email subject to
jobs@alternatedoors.co.ke
N.B: We do not charge any fee for receiving your CV in our database nor for interviewing.
N.B: We do not charge any fee for receiving your CV in our database nor for interviewing.
Only candidates short-listed for interview
will be contacted.
For unsolicited applications,please
drop your CV in our offices (Devan Plaza, Westlands 4th Floor) Monday to
Friday- 3pm- 5.30pm ONLY.