Our client, a Logistic company, based
in Nairobi is seeking a Customer Relations
Manager to be responsible for establishing
and maintaining long term relationships with its clients.
Key Responsibilities:
- Manage the existing customer relationships,
including transportation requests, cargo documentation, invoicing, and
debt collection, claims management, input for reporting, contract renewal,
related negotiations, and all other aspects.
- Identify opportunities to grow volumes with
existing customers.
- Develop new business and new customer
relationships for business unit, by signing new long-term contracts.
- Identify and grow client base through various
sales channels including direct selling, agent partnerships.
- Take full responsibility for the achievement
of individual key performance indicators; mainly sales volumes and
revenues targets.
- Act as the key interface between customer and
internal divisions in order to effectively plan and manage loading and
offloading schedules.
- Translate customer requirements into internal
action, i.e. planning and manage loading and offloading schedules as well
as plan required capacity.
- Keep abreast of steel industry activities and
recommend any necessary action to grow potential business.
- Proactively identify and address issues
arising in your area of business, and find creative solutions in a timely
manner.
- Any other duties assigned by the Chief
Commercial and Marketing Officer.
Qualifications:
- Must have a university degree from a
recognized institution.
- Understanding of logistics and transportation
industry.
- Must have 3 years’ experience in areas such as
customer service, sales & marketing, or customer relationship
management in a logistics company.
- Project and/or event management experience will
be an added advantage.
- Self-driven and entrepreneurial personality.
- Excellent communication and presentation
skills.
Applications
Please send your up to date CV
to:
consultant@summitrecruitment-kenya.com
Summit Recruitment & Training, Blixen Court,
Summit Recruitment & Training, Blixen Court,
Karen road, Karen
Deadline: 19th November 2014
Only short listed candidates will be
contacted.
Please indicate in your email which
position you are interested in.
Please do not apply if you do not meet the requirements of the job.
Please do not apply if you do not meet the requirements of the job.