Vacancy: Front Office Manager
Division / Department: Rooms & Guest Services / Rooms & Guest Services
Reporting Line:Director of Rooms
- To
coordinate and oversee effectiveness of departments; Rooms & Guest
Services, reservation, communication center, business center, guest
services to provide the best services to the maximum of guests’
satisfaction with an objective to increase the profitability of the
hotel.
- Maximize
occupancy and average rate at all time.
- Closely
coordinate room availability with the Director of Sales, Housekeeping and
Engineering. Maintain a good relationship with travel agents and tour
operators.
Primary
Responsibilities:
- Maximizes
occupancy and average rate at all time.
- Closely
coordinates room availability with the Director of Sales.
- Maintains
a good relationship with travel agents and tour operators.
- Coordinates
with in-house Engineering and Housekeeping to ensure that there is a
maximum number of rooms available for sales at a given time.
- Answers
inquiries pertaining to hotel policies and services.
- Handles
guest complaints professionally.
- Arranges
for special services.
- Ensures
high standards of service at all time.
- Maintains
good relationship with guests and staff.
- Reviews
arrival lists and pre-set the VIP guests with GM and EAM.
- Makes
decisions regarding over-booking based on the hotel policies and standards
in consultation with EAM.
- Participates
in yearly forecasting and budgeting with senior management.
- Observes
and analyzes competitive hotels.
- Prepares
reports as required.
- Supports
and determines training programs and prepares an annual training plan.
Works with Training Manager to have an active ongoing training plan in
progress.
- Works
with Reservations to assist the control of opened and closed dates,
availability and condition of rooms and suites, and guest arrival
patterns.
- Analyzes
revenue and expenses results monthly.
- Assists
in recruiting and selecting staff.
- Reports
to the senior management regarding to unusual events (revenue, occupancy
and guest complaints).
- Ensures
daily manager log-book is maintained.
- Reviews
VIP and arrival lists.
- Monitors
credit policies and audits daily credit report on guest rooms where
needed.
- Holds
monthly, staff meetings with minutes taken and submitted to concerned
persons.
- Develops
employee recognition programs for his/her operating areas.
- Complies
with company policies and standards.
- Ensures
a high quality of secretarial service at the Business Center.
- To be
familiar with emergency procedures of the hotel.
- Performs
other duties as assigned by supervisor.
Administrative Responsibilities
- Acknowledges
and screens daily work schedule.
- Conducts
daily briefing and de-briefing to heads of concerned sections.
- Proposes
an effective duty to ensure sufficiency of manpower in accordance to
volume of business.
- Establishes
two-way communication with related departments.
- Communicates
effectively with guests, subordinates, immediate supervisors and other
section heads.
- Manages
time effectively by meeting deadlines on time.
- Administers
personnel action on leaves & overtime requests, disciplinary actions
and commendation.
- Completes
the profit and capital expenditure budget effectively and timely.
- Identifies
and solves problems in a professional manner.
Technical Responsibilities
- Knows
and understands the job description of all positions in his/her department
and beware of others.
- Knows
and understands policies relating to his/her department and others.
- Recognizes
good quality products and presentation.
- Checks
and improves all service standards established by the company.
- Supervises
staff activities to maximize revenue and minimize costs.
- Provides
assistance to the staff when required during peak periods.
- Maintains
grooming standards for all personnel.
- Conserves
energy and water at all time by not decreasing guest comfort and cleaning
efficiency.
- Manages
wastes by reducing and recycling the wastes, change staff behavior to
carefully use all resources.
Commercial Responsibilities
- Communicates
effectively with guest, clients, business partners and employees.
- To be a
good sales person to promote hotel’s image and businesses.
- Participates
in community projects or activities in order to promote the hotel’s image
and cooperation to improve community relationship.
Human Resources Responsibilities:
- Coaches
and counsels all staff when applicable.
- Evaluate
objectively the performance of staff in his/her responsibilities.
- Provides
training to all staff in his/her department regularly.
- Motivates
staff to grow within the company.
- Develops
him/herself to be better manager at all times.
Relationship
- Reports
to Director of Rooms and works closely other department heads to ensure
maximum guests satisfaction is delivered.
- Directs
and supervises activities of the departments concurred
- Coordinates
with other managers to ensure smooth operations and all activities of the
hotel.
- Interacts
with clients, guests, government officials, supplies, and other important
- Individual
in the community in promoting the hotel.
- To be
able to communicate with guests effectively and efficiently.
Job Requirement
- Minimum
education of Bachelor degree in Hotel Management or relevant discipline
- Minimum
of 5 years in Front Office experience in a similar capacity preferably in
a 5 star class environment
- Knowledgeable
in Front Office Operation
- Have
excellent English communication skills both in written and spoken
- Posses
professional disposition with excellent communication and interpersonal
skills
Qualified candidates to send their applications to
http://recruitment.nftconsult.com/careers/index.php?m=careers&p=showJob&ID=1040
http://recruitment.nftconsult.com/careers/index.php?m=careers&p=showJob&ID=1040