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Shop Supervisor Job in Nairobi, Kenya (KES 18K - 20K)

Our client, a local holding company located at Parklands manages a franchise of convenience shops within the city. They are also actively involved in the management of petrol stations for leading petrol retailers in the petroleum industry.

Are you a young person who loves working and interacting with people on a day to day basis with a passion for offering superior customer service?  

Are you driven by the desire to meet and even exceed targets? If so, then this is the job opportunity for you.
Our client is looking at filling the Shop Supervisor position for one of its franchise petrol station convenience shop located along Limuru Road.
This job holder will directly report to the Station Manager. 

Further details concerning the role are as follows;

Job Purpose / Summary: The shop supervisor will ensure that the shop attendants provide a high level of customer service delivery to customers, oversee sales and manage stocks along with the shop attendants by ensuring that they operate at an optimal capacity. 

The job holder will directly supervise a workforce of 8 shop attendants in a busy 24 hours convenience store.

Duties and Responsibilities
  • Ensuring order and the smooth running of operations at the shop at all times
  • Prepare a weekly and daily duty roster for shop attendants
  • Ensure proper merchandising of  all products at the shop
  • Participate in the monthly and annual stock taking
  • Manage the inventory to ensure that the shop operates on an optimal capacity
  • Ensure that customers are served efficiently and their requests attended to courteously
  • Ensure a clean working environment adhering to the housekeeping and health and safety standards
  • Training of new employees (On the job training - OTJT).
  • Apply and ensure that the shop attendants conform with the Total Top service standards in all operations
  • Handle customer inquiries and complaints in the first instance and escalate when necessary
  • Monitor and recommend improvements along the customers shopping trend on FMGC
  • Account for all the payments for the purchases made by customers
  • Closely supervise the shop attendants and the their operations
  • Suggest and recommend improvements to staff related matters
  • Aim for the highest product sales to each customer
  • Assist in appraisals and evaluation of the shop attendants
  • Monitor and check the flow of activities in the shop from time to time
  • Check the products before the opening and closing of the shop
  • Receipt, inspect and verify the delivered goods
  • Resolve and advise customers with their demands, suggestions and complaints
  • Regularly update the station supervisor regarding sales, employees and other important matters.
Minimum Requirements
  • A diploma in Business Management or its equivalent from a recognized institution.
  • A KCSE certificate with a C minus mean grade.
  • Must have experience working in a mall, shop or fast food stores preferably as a Supervisor.
  • At least 2-3 years’ experience in a similar capacity at a petrol convenience store.
  • Certificate of good conduct.
Personal Attributes
  • Possess strong leadership skill
  • Assertive
  • Highly organised
  • Has strong business acumen
Salary Budget: Kshs.18,000 - 20,000 Gross

How to apply: If you are interested in the position and have the skills and talents our client is looking for, we would like to hear from you.

Please forward a copy of your updated resume, your current salary and benefits package to before close of business 5th September 2014.

Only successful candidates will be contacted.

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