Our
client, a local holding company located at Parklands manages a franchise of
convenience shops within the city. They are also actively involved in the
management of petrol stations for leading petrol retailers in the petroleum
industry.
Are you a young person who loves working and interacting with people on a day
to day basis with a passion for offering superior customer service?
Are
you driven by the desire to meet and even exceed targets? If so, then this is
the job opportunity for you.
Our
client is looking at filling the Shop
Supervisor position
for one of its franchise petrol station convenience shop located along Limuru
Road.
This
job holder will directly report to the Station Manager.
Further
details concerning the role are as follows;
Job Purpose / Summary: The shop supervisor will ensure that the shop attendants provide a high level of customer service delivery to customers, oversee sales and manage stocks along with the shop attendants by ensuring that they operate at an optimal capacity.
Job Purpose / Summary: The shop supervisor will ensure that the shop attendants provide a high level of customer service delivery to customers, oversee sales and manage stocks along with the shop attendants by ensuring that they operate at an optimal capacity.
The
job holder will directly supervise a workforce of 8 shop attendants in a busy
24 hours convenience store.
Duties and Responsibilities
- Ensuring
order and the smooth running of operations at the shop at all times
- Prepare
a weekly and daily duty roster for shop attendants
- Ensure
proper merchandising of all products at the shop
- Participate
in the monthly and annual stock taking
- Manage
the inventory to ensure that the shop operates on an optimal capacity
- Ensure
that customers are served efficiently and their requests attended to
courteously
- Ensure
a clean working environment adhering to the housekeeping and health and
safety standards
- Training
of new employees (On the job training - OTJT).
- Apply
and ensure that the shop attendants conform with the Total Top service
standards in all operations
- Handle
customer inquiries and complaints in the first instance and escalate when
necessary
- Monitor
and recommend improvements along the customers shopping trend on FMGC
- Account
for all the payments for the purchases made by customers
- Closely
supervise the shop attendants and the their operations
- Suggest
and recommend improvements to staff related matters
- Aim
for the highest product sales to each customer
- Assist
in appraisals and evaluation of the shop attendants
- Monitor
and check the flow of activities in the shop from time to time
- Check
the products before the opening and closing of the shop
- Receipt,
inspect and verify the delivered goods
- Resolve
and advise customers with their demands, suggestions and complaints
- Regularly
update the station supervisor regarding sales, employees and other
important matters.
Minimum Requirements
- A
diploma in Business Management or its equivalent from a recognized
institution.
- A
KCSE certificate with a C minus mean grade.
- Must
have experience working in a mall, shop or fast food stores preferably as
a Supervisor.
- At
least 2-3 years’ experience in a similar capacity at a petrol convenience
store.
- Certificate
of good conduct.
Personal Attributes
- Possess
strong leadership skill
- Assertive
- Highly
organised
- Has
strong business acumen
Salary Budget: Kshs.18,000
- 20,000 Gross
How to apply: If you are interested in the position and have the skills and talents our client is looking for, we would like to hear from you.
Please forward a copy of your updated resume, your current salary and benefits package to info@dorbe-leit.co.ke before close of business 5th September 2014.
How to apply: If you are interested in the position and have the skills and talents our client is looking for, we would like to hear from you.
Please forward a copy of your updated resume, your current salary and benefits package to info@dorbe-leit.co.ke before close of business 5th September 2014.
Only
successful candidates will be contacted.