National Council of Churches of
Kenya, an umbrella organisation for Protestant Churches and Christian
Organisations registered in Kenya, invites applications from interested and
suitably qualified candidates, to fill the following positions in our Jumuia
Hospital:
Receptionist, Kakamega Hospital
Receptionist, Kakamega Hospital
2 Positions
Reporting to: Executive Administrator
Job Responsibilities
- Greet the patients properly depending upon the
timing.
- Find out the requirement and guide them as per
the following:
- Find out if it’s a new or an old patient, so
that the registration formalities can be done for the new patient and the
old patients can be guided accordingly.
- If the patient already has an appointment,
guide the patient to the right doctor’s room and ask them to wait till
their turn of visit
- If the doctor suggests few investigations,
guide them to the right investigation room and as well as for billing
- Check with the patient when do they need the
next appointment with the doctor
- Co-ordinate with the Medical Records
Department (MRD) to maintain the OPD Patient files.
- Collect the feedback from the patients of
their experience in the hospital, if, the patient has faced any
difficulty, it needs to be intimated to the right department/person to
avoid this in the future.
- Dress code to be followed by all the staff.
Minimum Qualifications:
- Advanced Certificate in Front Office
Operations.
Other Competencies/Abilities/Skills
Required
- Very smart appearance.
- Mature and courteous.
- Strong interpersonal skills and inter-cultural
orientation – should have appreciation of different cultural and religious
backgrounds of the guests.
- Good communication skills with good command of
English and Kiswahili.
- Ability to handle all complaints with tact,
courtesy and initiative.
- Be fully conversant with different departments
and systems within the Jumuia Guest House
- Good general knowledge of local and
international current affairs, of local geography and of places of
interest, as well as knowledge of your country.
- Ability to work with under pressure and with
minimum supervision.
Relevant Job Experience
- Must have worked in a similar position for at
least two years.
Qualified and interested candidates
should download the NCCK Job Application Form (Click Here to Download), fill it out and send it via email
to recruitment@ncck.org before 5.00 p. m. on 23rd September
2014.
Only shortlisted candidates will be
contacted.