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Marketing and Customer Support Consultant Job in Kenya

Marketing and Customer Support Consultant
Advertiser: Tours and Travel Company.
Location: Nairobi
Job Category:Marketing and Customer Support
Work Type: Full Time

Reports To: General Manager

Brief Background: We are a Tours and Travel Company that has extensive experience in customized Corporate and Individual Cab services, Corporate Car Leasing, Car Hire, Tours and Air Ticketing services. 

We seek to make positive contributions to corporates and individuals in direct ways through providing quality service, saving time, bridging the gap between operational efficiency and staff mobility, reducing costs associated with total cost of ownership of transport means and enhancing convenience in transport and travel services. 

We seek to recruit competent interested persons for the Position of Marketing Consultant.

Job Purpose:
  • Manage daily activities of sales & marketing Department
  • Create a customer database which is well managed and grown to increase revenue
  • Ensure that  clientele is well satisfied
  • Ensure customers enquiries, complaints and suggestions are addressed and where necessary, escalated appropriately for attention
  • University Diploma in Sales & Marketing.
  • Minimum 2 years experience.
  • Good project management skills.
  • Sound understanding of the principles of marketing.
  • Good  communication (oral and written) and people management skills
  • Good computer skills – Ms Office, Adobe Applications, and Web Applications and operations of assigned office equipment.
Job Functions / Requirements
  • Create marketing plans geared toward customers for each key product within portfolio, in line with strategy and targets and within budget.
  • Design and produce materials of visual impact and within brand guidelines.
  • Develop new ideas for reaching customer markets using the latest in electronic technologies.
  • Communicate to rest of the team about new innovations and how they can be used to leverage marketing efforts.
  • Working towards achieving the objectives set out in the marketing plans.
  • Coordinating and participate in promotional events.
  • Liaison with service providers for marketing purposes.
  • Safeguarding promotional materials.
  • Managing the brand image of the company.
  • Market research and competitor analysis.
  • Focus on both business growth and client retention.
  • Optimizing electronic platforms for marketing.
  • Maintaining an updated online presence including but not limited to Facebook, Twitter and Blogs.
  • Develop business strategies to achieve performance targets.
  • Generate leads for services.
  • Attend to customers’ queries and provide appropriate solutions.
  • Develop strategies and deliver excellent sales and after-sales services to maximize sales, customer satisfaction and retention.
  • Any other duties as may be assigned by management to you from time to time.
Required Skills
  • Interpersonal skills using tact, patience and courtesy. 
  • Establish and maintain cooperative and effective working relationships with others
  • Strong understanding of new technologies and how they can be applied to marketing.
  • Ability to manage a marketing budget.
  • Creative and innovative.
  • Good attention to detail.
  • Team player – works to ensure team goals are met or exceeded.
  • Openly communicates to the team in an enthusiastic and motivated manner.
  • Positive ‘can do’ attitude.
  • Self-motivated – ability to manage campaigns with minimum of supervision.
  • Good communicator – provides clear, concise written/verbal communications appropriate to the audience.
  • Results driven – strive to make a difference; enjoys a challenge and working under pressure to achieve the objective.
  • Negotiation skills.
  • Estimating the Quantifiable Characteristics of your work
How to Apply: 

If you are up to the challenge, posses the necessary qualification and experience, please send your CV and application quoting the job title on the email subject to

Deadline for application is 12th September 2014.

Only successful candidates will be contacted.

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