Jumia is the #1 leader of E-commerce
in Africa.
Our company is part of Rocket
Internet, a global and leading incubator of start ups specialized in
e-commerce. We have already built in France successful companies like Groupon,
Zalando, Wimdu, EDarling, Glossybox…
Jumia is expanding its activities in
Kenya.
To support our development we are
currently looking for outstanding candidates interested in entrepreneurship and
e-commerce to join us.
This is a perfect opportunity to
participate to an entrepreneurial adventure that will lead to the future stars
of the web universe.
Job Description: Customer Service Manager
You join our Customers Service within
Operations Department.
Your tasks will be to take
responsibility and drive all activities related to Customer Relationship,
including:
- Manage a team of Customer Service agents
- Ensure quality and consistency of customer
relations
- Report to Head of Operations on Customer
Service KPIs.
- Assist Selling processes for our customers and
generate additional Sales
- Coordinate information to customers browsing
our websites during store discovery, order and checkout. Including after
sales support.
- Perform phone conversation with customers to
answer their questions, provide information and advise them.
- Handle special requests and complaints of
customers
- Collect and store useful data within our
backend system
- Ensure follow up through emails, phone or any
required means.
Qualification
- A relevant degree
- Call centre experience
- A team leader or customer service manager for
at least 2 years
Our Offer
- A unique education in launching and scaling
new internet concepts
- Become part of a highly professional and
dynamic team working around the world
- An attractive salary package
- An unparalleled personal and professional
growth as our longer-term objective is to train the next generation of
leaders for our future internet ventures
Please apply using this linkhttps://www.smartrecruiters.com/jumiakenya
