Postbank
is a leading Savings Bank, with a National Branch network, and offering a wide
range of financial services.
Postbank
is seeking to recruit high calibre, results-oriented and experienced
professionals for the following position:
Customer
Relations Officer / Cashier
PB 7
Position Function: To coordinate customer relations activities and ensure provision of quality customer service so as to attain high levels of customer satisfaction/expectations and promote good corporate image of the Bank.
Position Function: To coordinate customer relations activities and ensure provision of quality customer service so as to attain high levels of customer satisfaction/expectations and promote good corporate image of the Bank.
Responsible
for ensuring adherence to proper counter procedures and methods of safety,
custody, accuracy and maintenance of cash and related assets at the counter
Knowledge Skills and Abilities
Knowledge Skills and Abilities
- Attending
to customer problems and issues by identifying, interpreting and
suggesting appropriate remedial measures.
- Implementing
changes to improve customer service.
- Coordinating
and facilitating accounts opening.
- Facilitating
the flow of information between the Bank and its customers.
- Ensuring
brand visibility within the Branch.
- Analysing
and classifying customer complaints, compliments, suggestions and queries
and submit regular and timely reports.
- Perform
cashiering duties
- Custodian
of cash and other accountable documents
- Selling
the Bank products
- Disseminate
information to customers on new products
Qualifications:
- Minimum
KCSE Level certificate of C grade or equivalent with C grade in both
English and Mathematics.
- Diploma
in Business Management/Administration/Marketing/Banking or a business
related field from a recognized institution.
- Certificate
in Customer Care/Public Relations/ Communication or equivalent.
- Computer
literacy and proficiency.
- Excellent
understanding and knowledge of operating systems, products and services.
- 2
years working experience in Customer Service or related field
How to Apply
Click here to Apply Online
Please note that only online applications will be accepted.
Click here to Apply Online
Please note that only online applications will be accepted.
Please DO NOT attach certificates
Closing Date: Thursday 11th September 2014
Postbank is an equal opportunity employer and is committed to implementing affirmative action. In this regard, women, people living with disabilities and people from marginalized groups with requisite qualifications are encouraged to apply.