Overview: afb (African Finance Business) is a consumer finance providing
ethical credit services to those who require it most. We provide rapidly
accessible and affordable unsecured loans with strict affordability criteria to
prevent unmanageable debt.
Our customers are our
partners.
We operate in their
markets through 6-man micro branches to provide tailored relationship-based
services.
Our vision is to
become the number one retail finance firm in Africa by offering the best
services in terms of accessibility, affordability, value and customer
experience.
afb seeks to recruit
for Commissions Based Collection Agents
Responsibilities and
Requirements
Responsibilities
- To
recover the maximum amount of outstanding debt from defaulting customers
with the objective of recovering the full due amount
- Make
contact with defaulting customers either by calling or visiting them with
an aim of negotiating a settlement of the arrears
- Monitoring
collection accounts allocated on a daily basis and take appropriate
actions to ensure that the collection portfolio remains within accepted
limits through the application of sound credit judgment within policy
guidelines.
- To
investigate and resolve any customer queries and complaints through verbal
or written correspondence in line with afb policies.
- To
achieve the monthly collection targets.
- Research,
verify and review customer location information and make recommendations
concerning whereabouts of these customers.
- Communication
whether written or oral to be in line with the afb quality standards.
- To be
at work on time and send required reports
- Other
ad hoc tasks as defined by the Collections Manager/field CL
- Identify
and escalate deceased or disabled customers to collections management for
review or collection termination.
- Perform
field visits and submit reports/action plans to recover debt.
- Work
closely with the branches on their bad debt portfolio
- Utilize
various skip tracing techniques and collection strategies (often designed
by employee) to locate right parties in order to negotiate payment
arrangements on high collectability or value accounts.
- Overcome
stalls and objections & suggest money sources for debt payment.
- Negotiate
settlements within normal guidelines stipulated in the policy.
Requirements
- Collections
experience
- Experience
in a microfinance, bank or any other financial institution
- A good
level of general education- Diploma or degree
- Computer
literacy
- Fluent
in English (written and verbal) and Swahili
Key Competencies
Customer Handling
- Sales
and Business Development
- Enforcement
of contract and repayment obligations
Administrative Support
- General
support to all tasks
- Communications
- Branch
Operations
- Information
Collection
Personal Attributes
- Integrity
and ability to work in consumer finance
- High
Motivation
- Self-starter-functional
problem solver
- Process
discipline- Ability to follow SOPs
If you are interested and
meet the above requirements and competencies, kindly send your cv and cover
letter detailing your suitability for the position applied for to
smartcashcareers@afb.co.ke.
Remember to indicate
commissions-based Collector in the subject header.
This position is
commissions-based and individuals will be hired on a contractual basis