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Administrator Job in Kenya - Credit Process

afb seeks to recruit for a Administrator - Credit Process

Purpose of the Position:
 This role’s purpose is to support the Head of afb Advance in running the day to day operations of the business unit. 

He/She will work closely with merchants and channel partners in monitoring data integrity on the systems, managing information flow between the different business functions and recommending improvements to credit and general business processes. 

This role is responsible for administering the collections process, finalising disbursements on our e-money platforms and assisting in the smooth, efficient and effective running of the lending process.

Responsibilities and Requirements
Responsibility 1
 – Credit Process
  • Document and communicate process changes that result from the review of the business unit lending policies
  • Monitor the adherence to all internal processes including SOPs and systems administration and report/remedy any instances of breakdown in this process
  • Review business processes regularly to ensure all operational systems are working at the most efficient level
  • Coordinate the communication between support and business functions with regards to improvements to each function geared towards streamlining the effectiveness and efficiency of the business unit’s services
Responsibility 2 – Disbursement Process
  • Be responsible for the smooth running of the disbursement process through monitoring, examining and confirming disbursements on our e-money platforms
  • Monitor disbursement capital levels on these platforms and report accordingly
  • Set up and provide reports on key financial indicators as required
Responsibility 3 – Collections Process
  • Monitor the progress of all defaulters and take timely steps to contain the situation as per the credit policy and SOPs governing this process   
  • Liaise with collection agencies, reporting agencies and the channel partners’ sales department to set controls
  • Prepare periodic management reports
Responsibility 4 – Data Integrity
  • Play a significant role in monitoring the integrity and completeness of data captured
  • Flag any discrepancies and seek swift clarity of these variances

Academic & trade qualifications

  • Undergraduate Degree
  • Finance/Economics/Business based qualification
Work Experience & Skills
  • Financial Services
  • Collections Experience
  • Excel savvy
  • E-Money Platforms
Personal Qualities & Behavioural Traits
  • Excellent communication skills, both verbal and written
  • Ability to work under minimum supervision
  • Highly organised
  • Mature self-starter who takes initiative
  • Strong client service orientation
  • Personable
  1. Head of afb Advance-Kenya:- Direct line manager, who will offer ongoing support and supervision
  2. Afb Staff:- Monitor and enforce internal work procedures consistent with business unit goals and objectives
  3. Channel Partner Staff:- Coordinate and communicate process improvements and effects on each function
  4. External Specialists:- Respond promptly and accurately to requests for reports and feedback on process setbacks

Performance review period: Initial 3 month probation. Upon successful completion of the probation period, bi-annual reviews will be conducted in June and December.

If you are interested and meet the above requirements and competencies, kindly send your cv and cover letter detailing your suitability for the position applied for to

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